SimilarwebReviews of similarweb.com

Entrei no site para ver um dado, pediram meu cartão e agora recebi uma cobrança individa! Já enviei solicitações, dizem que vai ser enviado ao setor financeiro, mas não respondem mais e nem reembolsam! quero uma solução JÁ e assim evitaremos processos judiciais. Quero meu reembolso integral! Ticket ID: 1490223

A ferramenta era excelente, mas as recentes atualizações para forçar o uso dos planos pagos, acabaram matando uso gratuito. Atualmente não é possível visualizar nem mesmo 2 meses de dados gratuitamente. O custo em 99 dólares mensais pode até parecer baixo, mas em países com moeda fraca como Brasil, seu uso fica proibitivo em pequenas empresas. Pois este valor se torna facilmente 700,00 com impostos Completamente inviável... Infelizmente encerro meu uso depois de anos.

This is urgent – Similarweb, reply and resolve this now! I was charged USD 99 by Similarweb on August 1, 2025, even though I have NEVER registered an account with them or used any of their services. I only use one email address and I even tried registering today to confirm – there is no account linked to my email! This is clearly an unauthorized transaction. I am a student with very limited financial resources, and this unexpected charge has caused me serious hardship. I contacted Similarweb support immediately on August 2, 2025, with full details and proof (bank statement screenshot), but I have received NO response after several days. Here my ticket ID is #1489989. This situation is unacceptable. I expect an immediate investigation, confirmation that no account exists under my details, and a full refund of USD 99. Please contact me immediately I urge Similarweb to take responsibility, respond promptly, and resolve this fraudulent charge. Very disappointed. Be careful – unauthorized charges and no customer support response!

I never signed up for a similarweb account. It seems they recently purchased a company that I do have an account with. It seems as if, they pulled the account information from that company including CC info, and setup a free trial, that when the free period was over would automatically convert to a paid subscription. I only learned of this because of emails from them. When I went to the site to figure out what was going on I couldn't access the account they said I signed up for. I had to use Google Auth to get into the account - Which had never been previously used for SimilarWeb. I was able to cancel the subscription. But, we'll see if they try to charge me. From what I have read here they have a pretty bad reputation for unauthorized service charges.

Lead you through all sorts of data capture to over $100 / month?! and then the site locks you into the sign-up page. Horrible interface / seems sneaky. Good thing I put a fake phone number in!

I canceled my 7-day trial on the same day I signed up, but I was still charged $199 unexpectedly. I never intended to continue the subscription, and I simply can’t afford this amount. It’s extremely stressful. I’ve submitted a support request (Ticket ID: #1489194) and my invoice number is INV00368197, but I haven’t received any reply yet. Please refund me and cancel the subscription immediately.

They charged me twice $423+ then $80+ within a scope of 2 days for a service I didn't sign up for! I emailed them to refund me for that $423+, they replied after 2 days that the refund will come within 7 to 14 days! But they immediately charged me again with that $80+ without my consent and authorization! What is going on?? I want a refund for both amount ASAP.

Using SimilarWeb helped me gain insights into data about both my potential customers as well as competition. While in many cases it is used for "inbound" purposes, i use it for outbound. As our product depends on customer website traffic, this information is useful and handy within similarweb. Similarly, it helps me shape my ICP and getting additional ad related information from the industry.