simabrand.comReviews of simabrand.com

I'm a bit disappointed as this website claims these are Japanese but they are made and shipped from China I have spent over £70 for products I could have gotten from temu for less than half that

Lost packages and have been going through customer services for weeks trying to get a refund. Fed up

This company is a nightmare. Do not buy these if you expect to return them. Have been going back and forth with a ton of emails for a few months just simply trying to get a return address. So far they have sent me FOUR different addresses. Insane and total chaos.

Placed an order for 3 shower towels. I absolutely love them!! But my order also included a face exfoliator - a free gift - but this never arrived. I contacted Sima and they initially agreed to send the face exfoliator but 10 days later they emailed saying I should ‘check’ as their fulfillment team were saying that all of my items were in the package - but they weren’t!! Very disappointing. I am grateful to have received the items for which I had paid but would never risk ordering from this company again, might not be so lucky next time!