simabrand.comSima was founded in 2020. Since it's establishment, Sima has committed to selling excellent home products. Using cutting-edge research, we bring you quality products that transform the home into a soothing oasis.
simabrand.com (simabrand.com) has 197 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Cosmetics & Makeup · New York, New York
Excellent
Cosmetics & Makeup · NY, New York
Excellent
Cosmetics & Makeup · Gouverneur, New York
Excellent
Cosmetics & Makeup · Brooklyn, New York
Excellent
Showing 28 reviews with 1 star · Clear filters
Michael J.
This company is very bad and I can't recommend pleas stay away from this company this company is scammer
Response from simabrand.comDec 7, 2025
Hi there, Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations, and we’d really like the chance to resolve any issue. We’ve contacted you privately, and you're welcome to reach us at [email protected] so we can help right away. Thank you, Sima Customer Care
Diana M.
I initially ordered several of the exfoliating towels on Nov. 2, 2025. My order was delivered to Las Vegas in error. I wrote a review on Nov. 20, 2025 sharing my experience. Simabrand responded to the review saying they would make things right. They also sent an email saying they would reship my order and my address was confirmed. To date, nothing. Sent them several emails and no response. Buyer beware! It is now December 8, 2025, and I still haven’t received my order. My emails are ignored. No response from Simabrand. My previous order and tracking numbers are now indicating ‘no order found’. Should have ordered through Amazon.
Response from simabrand.comNov 29, 2025
Hi Diana, We’re truly sorry for the inconvenience you’ve experienced , this is not the service we aim to provide. Thank you for bringing it to our attention. We’re contacting you privately to take care of this right away, it seems that there is a problem with your delivery address, since we tried 2 times to join you. Please feel free to reach us at [email protected] with “URGENT – Trustpilot” in the subject so we can make sure everything is handled quickly. Thank you for your patience, and again, our sincere apologies. We’re here to make this right. we'll find a solution, Sima team
Brenda M.
I haven’t tried the towel because I am highly allergic to polyester! On your packaging it says it is “all natural”-bamboo carbon & silver. Polyester is NOT all natural. I’m very disappointed. I was really looking forward to using it AND considering it fir Christmas gifts😔
Jack D.
Item never arrived and even after 2 weeks of chasing they can’t confirm where it is or if they’ve shipped it.
dkrohlfing
I received my order from Sima
Response from simabrand.comAug 24, 2025
We’re so sorry to hear that your order arrived in this condition — this is absolutely not the experience we want for our customers. It sounds like your package was damaged in transit, and we take this very seriously. Please email us at [email protected] with your order ID so we can immediately send you free replacements for the damaged towels. Thank you for bringing this to our attention — we’ll make it right for you. — The Sima Team
Heather
Do not buy from this company. I never received the order I placed 1 month ago. I never received the ‘replacement’ they said would arrive in 7 business days. I asked for a refund but my request was ignored. I’ve now been sent a ‘tracking link’ that does not work and asks for my credit card details. Update 22 August: My order has now arrived - thank you.
Response from simabrand.comAug 21, 2025
Hi Heather, We’re truly sorry to hear about your experience and completely understand your frustration. This is not the standard we aim to deliver. We’d love to resolve this right away for you. Could you please send us your order ID at [email protected] so we can investigate and process a solution immediately? Thank you for bringing this to our attention — we’ll make sure this is taken care of. — The Sima Team Editing: I just see that you got your order this morning, Can you check? thanks again!
Barbara
If I could put zero stars I would. They auto ship. So beware they will charge credit card. I tried to cancel 48 hours before shipping to stop it. Nope they sent anyway. Now I have to wait and ship this crap back! Not worth $$. Customer service is horrible. My guess China is where this shit comes from. Buyer beware.
Response from simabrand.comMar 10, 2025
Dear Barbara, We are truly sorry to hear about your experience with our auto-ship program and customer service. We understand your frustration. We would like to resolve this issue and make things right. Please email us at [email protected] so we can address your concerns directly and ensure your satisfaction. Thank you, The Sima Team
Sherese W.
I order December 2, 2024 for Xmas gifts, I haven't got any information for arrival yet. But the did send me a be patient message. Today is the 12/29/24.
Response from simabrand.comMar 10, 2025
Dear Sherese, Sorry for late answer, we saw this message only now. We are so sorry to hear about the significant delay with your order placed on December 2nd. We completely understand your frustration, especially since these were intended as Christmas gifts. The holiday season created an unprecedented surge in orders, which unfortunately impacted our processing and shipping times. We sincerely apologize for the delay and the 'be patient' message, which clearly wasn't sufficient. We also deeply regret that we are only now responding to your review; we missed seeing your message, and that is unacceptable. We understand this is far from ideal, and we want to do everything we can to make it right. Please contact us directly at [email protected] so we can investigate the status of your order and explore all possible solutions. We value your patience and understanding. The Sima Team