simabrand.comReviews of simabrand.com

Response from simabrand.comMar 3, 2026

We sincerely apologize for the delay in our response time. I can see that our customer service team has already been in touch with you and has provided your tracking number. Your order is currently on its way and should arrive within the next few days. Please don’t hesitate to reach out if there’s anything else we can assist you with , we’re here to help. update: Hi Liz, I do see they sent to you tracking number, can you check another time? Sorry again for delay (we had few problems on your order including weather...;(

Response from simabrand.comFeb 25, 2026

Hi, We’re very sorry for the concern this has caused, we completely understand how worrying that must feel. There are currently shipping delays due to severe storm conditions impacting the East Coast of the USA, which may also temporarily affect tracking updates. Please rest assured, Sima is a legitimate brand and we are here to help. We would never block customer emails, if you haven’t received a reply yet, it may be due to high support volume during this shipping disruption, but we are here and actively responding. Kindly reach out to us at [email protected] with your full name and order date, and our team will locate your order and resolve this as quickly as possible. We appreciate your patience and look forward to making this right. Sima Customer Care

Response from simabrand.comFeb 25, 2026

Hi Lyndal, We’re truly sorry for the frustration and understand how disappointing this must feel. Due to severe storm conditions impacting the East Coast of the USA, some shipments are experiencing delays, and tracking emails may be sent later than usual. We’re also currently handling a higher-than-normal volume of customer inquiries, which may have delayed our response , but we are absolutely here and responding. Please email us at [email protected] with your full name and order number, and we’ll make sure to update you as quickly as possible. Thank you for your patience , we appreciate you. Sima Customer Care We sincerely apologize for the delay in our response time. I can see that our customer service team has already been in touch with you and has provided your tracking number. Your order is currently on its way and should arrive within the next few days. Please don’t hesitate to reach out if there’s anything else we can assist you with ,we’re here to help.

Response from simabrand.comDec 24, 2025

Hi Sue, We’re very sorry to hear about your experience and completely understand your frustration. This is definitely not the level of service we aim to provide, especially during the holiday season. Please reach out to us at [email protected] so we can look into this right away and make sure your order is resolved as quickly as possible. Thank you for bringing this to our attention , we truly want to make things right. The Sima team

Response from simabrand.comDec 21, 2025

Hi Susan, We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we apologize for the inconvenience caused. Please contact us at [email protected] , and our team will make sure to resolve this for you as quickly as possible. Thank you for bringing this to our attention: we truly want to make things right. The Sima team

Response from simabrand.comDec 14, 2025

Hi Rhonda, We’re very sorry to hear about your experience, and we completely understand your frustration. Waiting this long for an order is unacceptable and absolutely not the experience we want for our customers. Delays from the carrier can unfortunately happen, but you should never feel left without support. We want to assure you that you have not lost your money, and we will make sure you receive a proper solution. I'll reach you out, you can also contact us at [email protected] with your order number, and we’ll personally take care of this for you right away. I just see that: The delivery of your package was attempted but could not be completed due to a lack of an access code. Please contact us to provide the needed access details to avoid a return. Thank you for bringing this to our attention we truly want to make it right. The Sima Team