Silk MaisonReviews of silkmaison.com

Response from Silk MaisonSep 9, 2022

Dear Customer, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We do not understand why you repeatedly give us bad reviews? Our customer service staff has processed your refund on August 10th. It usually takes 7-15 business days for the refund to reach your account. Since you said you haven't received the refund yet, our customer service staff provided you with a screenshot of the refund and an ARN for you to check the progress of the refund with your bank. We have already refunded you so the exact time it takes for the refund to arrive depends on your bank. You keep saying that you did not receive the refund and claim that your bank did not accept the ARN we provided but you did not provide any proof of this to customer service. Since you say that we have not refunded you, that means that the money is still with us. Why don't you ask for the money back through your bank or other means? Because the fact is that the money has already been refunded to you. Please make sure that the bank card you verify your history with is the one we refunded you to. If you have any questions, please contact your bank for specific details. Thank you for your cooperation. Best regards, SILK MAISON Customer Service

Response from Silk MaisonSep 7, 2022

Dear Customer， Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We have sent your feedback to our customer service and asked them to double check this with the logistics provider. If the package was destroyed due to your problem, then it does need to be handled as you described in both cases. If this is not the case, we believe that the customer service staff will continue to deal with the situation for you at the first time after you make it clear. We have informed them to contact you to solve the problem. We always put the customer experience first and will continue to make improvements. For any questions, please email our customer service EMAIL: [email protected] Best regards， SILK MAISON Customer Service Department

Response from Silk MaisonSep 6, 2022

Dear Isabella, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. If you would like to cancel your order and get a refund, you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For any questions, please email our customer service team. EMAIL: [email protected]. Best regards. SILK MAISON Customer Service Department

Response from Silk MaisonSep 1, 2022

Dear yingqun, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. You did not contact our after-sales service to resolve your issue. So you may have misunderstood our policy. Our policy requires you to make a return request within 14 days of receiving the item. It has nothing to do with the shipping time of the package. If you are not satisfied with the product you received, you can send your thoughts back to our customer service and we are sure they will continue to handle it for you at the first opportunity. We have also notified our customer service staff to send you an email to understand your problem. We always put the customer experience first and will continue to make improvements. If you have any questions, please email our customer service EMAIL: [email protected]. Best regards, SILK MAISON Customer Service Department

Response from Silk MaisonAug 16, 2022

Dear Richard， Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We will never give false tracking numbers to our customers. If you can't check the relevant logistics information, you can contact our customer service staff and we are sure they will confirm the status of your package for you at the first time. We always put the customer experience first and will continue to make improvements. For questions about the product, please email our customer service EMAIL: [email protected]. They will handle it further for you as soon as possible. Best regards. SILK MAISON Customer Service Department

Response from Silk MaisonAug 5, 2022

Dear customer， Thank you for your feedback on Trustpilot! We are sorry for the unpleasant experience you had. If the email customer service did not give us the wrong feedback, you should have placed your order in January and contacted them in March to deal with it accordingly. We are sorry to see your bad review in August. We are very sorry for your loss and have sent your suggestion back to the logistics department. We hope we can bring better service to our customers afterwards. We wish you a happy life! Best regards. SILK MAISON Customer Service Department

Response from Silk MaisonAug 2, 2022

Dear Amy， Thank you for your feedback on Trustpilot! We are sorry that we were not able to give you a satisfactory shopping experience. We searched your order by name and learned about your situation from Customer Service. Both of your items were delivered to your address, but you said you did not receive one of them, so Customer Service contacted you and asked you to provide a response from USPS. However, since you only provided a screenshot of what USPS said they would investigate for you, and not the final findings, Customer Service was unable to handle the matter for you. They will only be able to take it further for you once they receive the final results from USPS that you provided. If you have now received the final results from USPS, you can reply to them. We are sure they will be the first to process it for you. Thank you for your understanding and cooperation. Best regards. SILK MAISON Customer Service Department