Silk MaisonReviews of silkmaison.com

Response from Silk MaisonNov 15, 2022

Dear Michael， Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order numbers. You wrote an email on October 20th saying that you didn't know if your order was successful and the customer service replied on October 21st saying that your order was successful and shipped. Then you wrote on October 25 that you had paid another order and wanted to cancel one. But by then both of your orders had already shipped so customer service was unable to cancel them for you. Now you have three packages in transit and we have told customer service to send you the latest logistics information. And on the issue of lingerie returns, since you said you are our regular customer, then you should know that our return policy has always stipulated that lingerie is not returnable. We hope you can understand. If you have other requirements for your order, you can give your feedback to the customer service team and we believe they will continue to handle it for you at the first time. We always put the customer experience first and we are always will strive to provide better products and services to our customers. Best regards, SILK MAISON Customer Service Department

Response from Silk MaisonNov 16, 2022

Dear Customer, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Can you please provide us with valid information so that we can check your order to verify the details? Thank you for your cooperation. Regarding your mention of gift cards, the compensation we offer to our customers is usually given in the form of points or gift cards rather than refunds. Hope you can understand. If you have any requests regarding your order, you can send your thoughts back to the customer service staff and we are sure they will handle it for you at the first time. We always put the customer experience first and will continue to make improvements. Best regards， SILK MAISON Customer Service Team

Response from Silk MaisonOct 24, 2022

Dear Kristina， Thank you for your feedback on Trustpilot! We don't quite understand what you mean by this comment. We searched your name and found your corresponding purchase history. You attempted to purchase the order a total of two times. The first time failed and the second time you did not pay for your order. Now the order is still pending payment. If you don't buy our products, that's ok but why would you give us a bad review without any order? Please forgive us for not being able to understand this situation. If you are trying to buy but you are complaining that your purchase was not successful, then please pay for your order. The reason for the unsuccessful purchase is that you did not pay for your order. If you have other questions, you can give your thoughts back to the customer service staff and we are sure they will continue to handle it for you at the first time. We always put the customer experience first and will continue to make improvements. Please email our customer service EMAIL: [email protected]. Best regards, SILK MAISON Customer Service Team

Response from Silk MaisonOct 13, 2022

Dear Customer. Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. You received two of your products and requested a return. When customer service gave you the return instructions, they stressed that you needed to provide them with a return tracking number but you did not. According to the website, it is not possible to process a refund without a return tracking number. If you have a tracking number, why don't you provide it to customer service so they can process your refund? If you have any other requests regarding your order, you can contact the customer service team.Thank you for your understanding. Best regards. SILK MAISON Customer Service Department

Response from Silk MaisonOct 11, 2022

Dear Customer, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. When you requested a return, customer service has given you the return address and sent you several emails but you did not reply. They emailed you on September 22nd, September 27th, and October 8th but did not receive a response from you. Because our customer service staff found that they could not contact you through the customer service email, they even used their own personal email to send you an email but you did not reply. If you see our reply, please check your mailbox to see if there is any problem. If you have other requests for your order, you can contact customer service with a different email address. We are sure they will continue to handle it for you at the first time. We always put the customer experience first and will continue to make improvements. Best regards. SILK MAISON Customer Service Department

Response from Silk MaisonOct 10, 2022

Dear Elva， Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. The customer service staff has processed your refund, please check your email. If you have any other requests regarding your order, you can send your thoughts back to the customer service staff and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. Best regards， SILK MAISON Customer Service Department

Response from Silk MaisonSep 15, 2022

Dear Customer， Thank you for your feedback on Trustpilot! We are sorry to read your comment. We searched for your name and found your corresponding order number. You ordered a total of two products, one of which you received and the other you requested to cancel. Customer service has also processed your refund. Please check your email. If you have any other requests regarding your order, you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. Best regards， SILK MAISON Customer Service Department