Silk Maison strives to enhance your life-wear using luxurious silk accompanied with our elegant design, allowing you to look and feel effortlessly glamorous. Every piece of design incorporates contemporary aesthetic and classical tradition, blending into the collections that encapsulate an entire look from day to night, city to home.
Silk Maison (silkmaison.com) has 280 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
Also known as
silkmaison.com
Website
silkmaison.com
Category
Clothing & Underwear
Location
Steamboat Springs, Colorado
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 77% of reviews.
Latest
Most recent review: December 2024.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
DEFINITELY A SCAM. This is the first review I have ever written. The return process is purposely difficult and impossible to meet their standards so you will never get a return. The dress isn't terrible quality, but the customer service is the reason to stay away.
Response from Silk MaisonSep 18, 2021
Dear Customer.
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. Customer service has given you the return address when you requested a return.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
TR
Tori R.
This place is a scam
This place is a scam. The customer service is terrible. I’ve never had a worse experience
Response from Silk MaisonSep 16, 2021
Dear Customer,
Thanks for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. We searched for your name and were unable to find the appropriate order. Please let us know your order number so we can resolve your issue.
We always put customer experience first and will continue to make improvements.
For questions about products, please send the email to our CUSTOMER SERVICE EMAIL: [email protected]. They will further handle it for you as soon as possible.
Best regards,
SILK MAISON Customer Service
R
R.
STAY AWAY!!!
I would strongly advise NOT doing business with this company, as this is the single worst customer experience I have ever had. This is the second review I’ve ever written and the only negative one, but I feel it’s important to warn others about how truly terrible this buying experience was. The company is unprofessional and essentially stole my money (and wasted a LOT of my time). They honestly may be criminals, and I wouldn’t be surprised if this isn’t even a clothing company at all.
Details below, but to emphasize: STAY AWAY!!!
I purchased a slip dress on this website and decided it didn’t suit me. Per the company policy, I reached out to the “support” email address to authorize a return but didn’t hear back for several days. I ultimately had to send a second email before getting a reply.
The return instructions requested putting a note in the package with the sender's name and order number and separately requested the return tracking number, yet did not emphasize how critical this last step actually was ((later I would find that without sending the tracking number upfront, I would never be refunded and thus, not only lost the money for the cost of the dress but also the additional cost for the return shipping.))
Several weeks after shipping my return, I still had not heard from the company, so I again reached out to the “support” email address to check on the status. At this point, I provided the tracking number, which confirmed that my return had been delivered 18 days prior. Again, I did not receive a response and again, I had to send a follow up email, after which I received the following: "Now the logistics shows a signed receipt but our warehouse staff has not yet checked, please wait a little longer." After waiting another week with no update, I AGAIN reached out, at which point I was told that because I didn’t send the tracking number upfront, they could not process my return. More specifically, "We're sorry to say our warehouse hasn't received your return yet, it may take you a few more days to wait. It may be because the warehouse has not yet been able to check your package or it may be that the return tracking number was not provided to the warehouse in time to cause a problem with the package," and later "the feedback we have received from the warehouse is that we have not received your return yet. Because there are too many goods in the warehouse recently, we may not be able to process your return."
After over a month of this, I am still being asked to wait while at the same time being told that the company "may not be able to process your return."
Response from Silk MaisonAug 28, 2021
Dear Customer,
Thanks for your feedback on Trustpilot!
We feel sorry that our products didn’t meet your expectations.
Regarding your question, we have given feedback to the customer service.
We always put customer experience first and will continue to make improvements.
We understand your situation. The refund has been processed for you, please check your account or email confirmation.
Best regards,
SILK MAISON Customer Service
CS
Christina S.
Tracking info is completely bogus
Tracking info is completely bogus. It told me it left China yesterday and landed in Anchorage Alaska - and today it's back in China? How is that possible? Tried calling their number and the inbox is full. No response from email customer service.
I want my money back.
Response from Silk MaisonAug 25, 2021
Dear Customer,
Thanks for your feedback on Trustpilot!
We feel sorry that our products didn’t meet your expectations.
Regarding your question, we have given feedback to the customer service， our customer service will further handle it for you as soon as possible.
We always put customer experience first and will continue to make improvements.
Best regards,
SILK MAISON Customer Service
LI
Liz
It's a scam
I don't even bother to give it one star. It's a total scam!
They ship from China with the cheap fabric.
Funny to see how they've tried so hard to manipulate the rating with those obvious fake reviews.
Response from Silk MaisonAug 21, 2021
Dear Customer,
Thanks for your feedback on Trustpilot!
We feel sorry that our products didn’t meet your expectations.
Regarding your question, we have given feedback to the customer service.
We always put customer experience first and will continue to make improvements.
For questions about products, please send the email to our CUSTOMER SERVICE EMAIL:[email protected], our customer service will further handle it for you as soon as possible.
Best regards,
SILK MAISON Customer Service
MS
Maja S.
I do think its a scam
I do think its a scam. They do ship from china And do a great job trying to hide it. The dress i got looks nothing like the dress i ordered And is not made of silk. i am afraid to send it back because the adress They told me to send it to france, didnt want to give me name And surname of the person who would be picking up the package, or a phone number to such person. They told me the name was pedro And gave me a false phone number.
I do not recommend.
Response from Silk MaisonAug 19, 2021
Dear Customer,
Thanks for your feedback on Trustpilot!
We feel sorry that our products didn’t meet your expectations.
Regarding your question, we have given feedback to the customer service.
We always put customer experience first and will continue to make improvements.
The French address is the address of the nearest overseas warehouse for your convenience. The phone number is also available. Our customer service will contact you as soon as possible and deal with related issues for you.
Best regards,
SILK MAISON Customer Service
VC
Vivian C.
KEEP AWAY FROM THIS BRAND!
The quality is way worse than what they are charging! And they call themselves using real silk? It’s a SCAM! Should have read the reviews here before placing my order!
Response from Silk MaisonAug 19, 2021
Dear Customer,
Thanks for your feedback on Trustpilot!
We feel sorry that our products didn’t meet your expectations.
We always put customer experience first and will continue to make improvements.
Our silk is certified and 100% real silk.For questions about products, please provide the order number and send the email to our CUSTOMER SERVICE EMAIL:[email protected], our customer service will further handle it for you as soon as possible.
Best regards,
SILK MAISON Customer Service
JA
J.A G.
ITS A SCAM!!
ITS A SCAM!!! beware! dropshipping from China and NOT silk but Satin!!! DONT ORDER HERE
Response from Silk MaisonAug 13, 2021
Dear Customer,
Thanks for your feedback on Trustpilot!
We feel sorry that our products didn’t meet your expectations.
Regarding your question, we have given feedback to the customer service.
We always put customer experience first and will continue to make improvements.
For questions about products, please provide the order number and send the email to our CUSTOMER SERVICE EMAIL:[email protected], our customer service will further handle it for you as soon as possible.
Best regards,
SILK MAISON Customer Service
