Silk MaisonReviews of silkmaison.com

Response from Silk MaisonNov 15, 2021

Dear Dorothee, The second part of your order was shipped on October 21. We have indeed contacted the logistics provider and they are checking for updates on the shipment. And it was a weekend so we haven't gotten an accurate response yet. We apologize for making you wait so long but please be assured that we will notify you as soon as we get a reply. We sincerely hope you can understand. We have urged the logistics department to reply as soon as possible, after that any news email customer service will contact you. Best regards. SILK MAISON Customer Service Department

Response from Silk MaisonNov 15, 2021

Dear Elsa， Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Our current return policy does work that way. We have sent your suggestion that the 14-day return period should become 14 business days back to the relevant department. They will make adjustments after discussion. Once again, we apologize for any inconvenience caused to you. Best regards. SILK MAISON Customer Service Department

Response from Silk MaisonNov 12, 2021

Dear Laura, Thank you for your order 40269 on SILK MAISON. We understand that you would like to return the dress you purchased and receive a full refund. However, the $18 shipping fee you paid at the time of purchase has been fulfilled once we have shipped the item to you and you have successfully received it. So the $18 shipping fee will be deducted from the refund. If you have a problem with the quality of the garment you can email customer service with photos to clarify the problem. We are confident that they will request a full refund for you upon receipt of the photos. As for the return policy, all you need to do is send the item back and provide us with a tracking number to complete the return process. The 7 notes in the return instructions are a goodwill reminder for you to successfully receive a refund and do not require you to operate them one by one. We also contacted our email customer service colleagues to have them contact you again to resolve your issue successfully. We are sorry to have made your shopping experience so unpleasant. We apologize for any inconvenience caused to you. Best regards. SILK MAISON Customer Service Department

Response from Silk MaisonNov 8, 2021

Dear Customer. Thank you for your feedback on Trustpilot! We are sad to read this comment from you. Each of our comments is an encouragement or suggestion for our website from customers who have had a shopping experience. We are also improving our service step by step with these comments. Do you have a problem with our products or are you unhappy with something else? Since we cannot find any information about your order, please provide us with your email address or your order number if it is convenient. We will send the information back to our customer service staff so they can verify the situation and contact you. We are confident that they will take care of it for you the first time. We always put the customer experience first and will continue to make improvements. For questions about the product, please give our customer service EMAIL: [email protected]. They will handle it further for you as soon as possible. Best regards. SILK MAISON Customer Service Department

Response from Silk MaisonNov 6, 2021

Dear Customer. Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. Our email customer service has fixed working hours. They will process customers’ mails in the order they send them. There are a lot of emails every day, and the reply will inevitably be a little delayed. We are sorry about that. Your order has been processed by our email customer service as a priority, and they immediately provided you with a return address when they saw it. We are sorry that you are not satisfied with the product and can understand your mood in this review. We once again apologize for the inconvenience caused to you. We sincerely hope you can understand. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service

Response from Silk MaisonNov 6, 2021

Dear customers. Thank you for your feedback on Trustpilot! We are sorry to make your shopping experience so unpleasant. We searched for your name but we are sorry that we could not find any of your orders. If you have any dissatisfaction with our products, you can contact our email customer service. We believe that they will solve your problem as soon as possible. Our return policy is clearly written on the website. If you think there is a problem, you can put forward your suggestion and we will feed it back to the relevant department for adjustment. We ship and produce in China because the silk there is the best and it is very safe in terms of epidemic prevention and control. We apologize for the inconvenience that may cause you. We always put the customer experience first and will continue to improve. For any questions, please send an email to our customer service EMAIL: [email protected]. They will take care of you further as soon as possible. Best regards, SILK MAISON Customer Service Department

Response from Silk MaisonOct 14, 2021

Dear Customer. Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Our email customer service guarantees to solve customers' issues on the same day they send them an email, so it won't happen that you send 5 emails and they don't reply. Please provide us with an email address or your order number. We will send the information back to our customer service staff so they can verify the situation and contact you. We are confident that they will take care of it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please email our customer service EMAIL: [email protected]. They will handle it further for you as soon as possible. Best regards. SILK MAISON Customer Service Department

Response from Silk MaisonOct 13, 2021

Dear Customer. Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. It is not that our Instagram blocked you. Rather, our Instagram was temporarily closed due to a malicious report some time ago, so you were unable to send us a message. If you try now it must be a normal situation. If you still have questions you can continue to contact Instagram customer service or you can also contact our email customer service. We are sure they will continue to handle it for you at the first time. We always put the customer experience first and will continue to make improvements. For any questions you would like to know, please email our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service Department