Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison reviews

Showing 223 reviews with 1 star · Clear filters

Julia
Nov 30, 2021
Questionable quality, bad customer service.
The product received (a coat) was a completely different color from the website, and the fit was really bad, nothing like shown on the website. After receiving my package I immediately contacted customer service to return it, but received no reply. They really don't care about their customers, and the short timeframe for return (14 days) is affected by their slow service. Would not recommend. To Silk Maison: If my return is not processed, I will have to take action against you. Order number is 54328, please do your job. EDIT: Silk Maison does not reply to the emails sent, even after following up. They just tell you to contact you via email and ignore you. Ridiculous.
Response from Silk MaisonNov 30, 2021
Dear Julia, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Please let us know your order number or purchase email address. We will send back to our email colleagues and they will contact you for further processing. We always put the customer experience first and will continue to make improvements. For any questions regarding your order, please contact our customer service EMAIL: [email protected]. They will take further action for you as soon as possible. Best regards. SILK MAISON Customer Service Department
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Kelly
Nov 30, 2021
Don't get my package
I ordered a coat 2weeks ago and still no update of my shipping. Checked status and it said "still processing" There is no reply to my e-mail but already charged my credit. I don't know what to do. Please update my shipment.
Response from Silk MaisonNov 30, 2021
Dear Kelly, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Please let us know your order number or purchase email address. We will send back to our email colleagues and they will contact you for further processing. We always put the customer experience first and will continue to make improvements. For any questions regarding your order, please contact our customer service EMAIL: [email protected]. They will take further action for you as soon as possible. Best regards. SILK MAISON Customer Service Department
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beyond S.
Nov 29, 2021
No refund policy! Outrageous!
I ordered a coat from Silk Maison and it finally arrived after more than two weeks. Based on their sizing guide, I bought the coat in a size L. I had to search for the return policy and just read that the company doesn't do refunds only exchanges. How can this be true. How is this company viable in this marketplace. I would like to get a full refund for this coat and if it proves to be impossible I will reach out to the Attorney General in my state to fully investigate this fraudulent practice.
Response from Silk MaisonNov 30, 2021
Dear Customer, Thank you for your feedback on Trustpilot! We are so sad to read this comment from you. If you are not satisfied with the item of your purchase you can contact our email customer service for a replacement or a refund. Our return policy clearly states that we do support refunds. We are not sure why you wrote such a review. Please do not worry. For any questions regarding your order, please contact our customer service EMAIL: [email protected]. They will take further action for you as soon as possible. Best regards. SILK MAISON Customer Service Department
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stan
Nov 29, 2021
Terrible customer service
I placed an order (#43546) on November 10th, thinking I would receive my package 7 days later (as the website suggests). However, after seeing that it hadn’t shipped out after 5 days, I reached out only to hear that it would ship on Nov. 25th. THEY SHOULD HAVE EMAILED ME TO LET ME KNOW. I shouldn’t have been the one to reach out first. Anyway, Nov. 25th passed and it still hasn’t shipped - it says “processing” on the website. This customer service is absolutely horrible. I don’t even know if they’ll contact me again. If not, I’ll also be going to the authorities and reaching out to my bank.
Response from Silk MaisonNov 30, 2021
Dear Stan， Thank you for your feedback on Trustpilot! We have sent your order number back to the relevant colleagues and they will contact you for further processing. For any questions regarding your order, please contact our customer service EMAIL: [email protected]. They will take further action for you as soon as possible. Best regards. SILK MAISON Customer Service Department
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Shahad
Nov 29, 2021
i want to cancel my order
I just want to cancel my order number #68791, it hasn't even shipped yet. The Customer service is HORRIBLE, I emailed them a few days ago and they never send me a response! Please i want to just cancel my order as soon as possible and get my money back.
Response from Silk MaisonNov 29, 2021
Dear Shahad， Thank you for your feedback on Trustpilot! We apologize that due to the weekend break, our customer service staff was unable to respond to your message in a timely manner. We apologize for any inconvenience caused. We have sent your order number back to the relevant colleagues and they will contact you for further processing. For any questions regarding your order, please contact our customer service EMAIL: [email protected]. They will take further action for you as soon as possible. Best regards. SILK MAISON Customer Service Department
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JC C.
Nov 29, 2021
Help
Help! My name is JC Coccoli and my order number is 46623. I just noticed two things:. One that the STATE of my address is incorrect on this shipment. I do not know how that happened as it must have did it on it's own but I Live in PA not TX and I put the correct zip code in and it still said TEXAS Can you please correct this or contact someone at the distribution center TO CORRECT THIS. Also, MATCHA is not a color in my system for the dress I ordered-- I ordered the LIME in the French Bow Halterneck Silk Maxi Dress - Lime, S but the picture displayed to show me that my order was completed is like TAN or CHAMPAGNE. It was not what I placed online so whatever is being delivered to me this week ( this Tuesday is the 14 day mark) is not the correct color I picked If it is not lime. I am really hoping to hear back from you as sadly I have been reading reviews of customer service and I am becoming increasingly concerned. Please assist and thank you, JC Coccoli Order number 46623
Response from Silk MaisonNov 30, 2021
Dear JC， Thank you for your feedback on Trustpilot! We have sent your order number back to the relevant colleagues and they will contact you for further processing. For any questions regarding your order, please contact our customer service EMAIL: [email protected]. They will take further action for you as soon as possible. Best regards. SILK MAISON Customer Service Department
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Desiree O.
Nov 23, 2021
Shop at your own risk!
Ordered a few days ago and emailed them on the same day to correct a small error in the delivery address. Have contacted their support service via email, IG and FB but to no avail. Shop at your own risk! Disappointed after this experience.
Response from Silk MaisonNov 23, 2021
Dear Customer. Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. You requested to change the unit number of your address, and the email customer service staff has successfully changed it for you and sent you an email notification on November 19th. However, you do not seem to have received a reply from us. Please check your mailbox to see if the email has been relegated to the spam folder. If you have any other requests regarding your order, you can send your thoughts back to the customer service staff and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about our products, please email our customer service. EMAIL: [email protected] Best regards. SILK MAISON Customer Service Department
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Lauren C.
Nov 21, 2021
Overcharged, bad customer service 🚩
🚩 - Sus company - they over charged my card/payment by $78 (the true cost wasn’t on the payment page!) and had a hidden EXTRA conversion fee of $7.16 that showed up on my payment as well. They simply said when I emailed them about this ‘you can check the conversion’- BUT HAD NO CURRENCY on their website or anything about conversion. They are also Chinese - NOT American based despite what they say. Do not trust! *Update: They "refunded" me my USD 173 - but the amount transferred is somehow +$0 (!!) - they put the "USD 173" in the description of the transaction. Please don't treat your customers like a joke.
Response from Silk MaisonNov 22, 2021
Dear Customer. Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We have sent your suggestion back to the relevant departments. They are working hard to resolve the issue. We apologize for the inconvenience caused to you. However, the difference in the amount of your order is simply due to the difference in currency. We would like to assure you that there are never any hidden fees on our website. If you have been charged a processing fee, you can ask your card issuer for details. If you have any other questions, please feel free to contact us by email. EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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