Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison reviews

Showing 223 reviews with 1 star · Clear filters

Saskia
Dec 3, 2021
Silk Maison Please cancel and refund my…
Silk Maison Please cancel and refund my order 74163.
Response from Silk MaisonDec 6, 2021
Dear Saskia, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. Customer service has refunded you regarding your request. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
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Ru
Dec 3, 2021
Very disappointed
Very disappointed I ordered a red long dress from the website, but they send me a wired silver-coloured top. I am trying to get a refund but they do not reply to emails. Now I'm crying on my bed because I have no dress for the ball. So glad to hear your reply, my order no. is #67993. UPDATE ON 31 DEC I have not received any refund and it has been a month since they received my returned goods. They said they will refund me after "our warehouse receive the goods," but it only took two weeks for them to ship the dress from their warehouse to my address. Overall, the customer service is slow and the whole return and refund process is tiring and upset.
Response from Silk MaisonDec 3, 2021
Dear Customer. Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Can you please let us know your order number? We will feedback it to the email customer service and let them continue to process it for you at the first opportunity. We are so sorry for the inconvenience caused to you. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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Olga R.
Dec 2, 2021
I wish I could give this no stars
I wish I could give this no stars. This company is great in taking your money but not great in customer service. It’s been almost a month and I haven’t received my item, they promised me it will be shipped the next day and yet nothing. I am still waiting for them to reply to me after two days. I emailed them to cancel my order as I will have to contact my bank so I can cancel that transaction. Do not shop here. Ever.
Response from Silk MaisonDec 3, 2021
Dear Olga， Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. The customer service staff has processed your refund according to your request. If you have any other requests regarding your order, you can send your thoughts back to customer service and we are sure they will continue to process your request at the first opportunity. For questions about the product, please email our customer service EMAIL: [email protected]. They will handle it further for you as soon as possible. Best regards. SILK MAISON Customer Service Department
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Azar A.
Dec 2, 2021
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. They will take your money and NOT deliver the product. and they have NO communication lines. The phone number takes you straight to voicemail which is ALWAYS full and NO ONE responds to your emails. Trust me AVOID at all costs!!
Response from Silk MaisonDec 3, 2021
Dear Azar, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Email customer service staff have sent your feedback back to the logistics department for verification. After verifying the specific situation, they will send you an email to let you know. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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Cristina C.
Dec 2, 2021
Order on November 18th not yet received
I placed an order on November 18th, the expedition was to take place between 7 and 14 days, that is, at the latest today. After two emails asking for the day of shipment, I learned that my coat has yet to be produced. Yesterday I learned that the coat will arrive in Germany in 5-8 days, but I am in Italy. I'll never have my coat, not even for Christmas.
Response from Silk MaisonDec 3, 2021
Dear Cristina, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. And we have feedback the situation to the customer service staff. They will continue to process it for you at the first opportunity. We are sorry for the inconvenience caused to you. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
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susan W.
Dec 2, 2021
I placed an order to the sum of US 238…
I placed an order to the sum of US 238 on 31st Nov. I have received no acknowledgement / order number or receipt. I have written to customer services twice - emails are ignored. There is no contact number on the site. Whilst the web site looks great and the products follow suit - they customer service is diabolical and the fact that I have received no order number or receipt is suspicious. I will give them a few more days I will then be instructing PayPal to get my money back. Advise using paypal to purchase goods - do not part with banking details
Response from Silk MaisonDec 3, 2021
Dear Susan, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. And we have feedback the situation to the customer service staff. They will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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Lama A.
Dec 2, 2021
Incorrect tracking number
Since this seems to bethe only place where we can get an answer from you, im going to answer you here. You claim that customer service was too busy .. immediately after placing my order i asked to cancel it .. it took you 2 days to ask if i want to proceed and I replied IMMEDIATELY after 1 min that yes cancel it and it took you another 2 days to say sorry it has been shipped .. anyways you shipped the item , fine .. but the tracking number that you provided me with does not even exist!! Item not found.. incorrect tracking number?!! How am i supposed to track my coat .. at this point im pretty sure im not gonna receive anything and will leave it with the fraud department in my bank .. at least provide a tracking number that exists! You tell me to refuse the shipment (given i actually receive it) but you already charged me the amount..
Response from Silk MaisonDec 2, 2021
Dear Lama, Thank you for your feedback on Trustpilot! Your order has been shipped on Nov 30th and the tracking number is 286705725049, which you can view at the link below. https://www.17track.net/en or https://www.fedex.com/en-us/tracking.html It is excepted to be delivered on Dec 7th. If you refuse the package and it is returned to us, we will give you a full refund. Please do not worry. Thank you for your understanding and support. For questions about the order, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service Department
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Millie Rose L.
Dec 1, 2021
Black silk dress dodgy make super dissapointed.
I purchased a black silk dress from Silk Maison (to actually wear as a nightie). I was promised good craftsmen chip and quality silk. The item I received had very odd measurements and sizing and was not what's pictured or what I ordered. I also notice the make is very cheap bits of stitching here and there and parts of the cut not meeting up symmetrically. The silk is so thin it could tear like a stocking it's not strong durable silk. It bunches up around the top of my belly and underneath my bust and is tight on my hips which makes for a really odd fit. The straps aren't adjustable which isn't the end of the world but the front keeps falling forward because of the dodgy make. It also kicks out into an A like the design at the bottom where it falls on my shins when that's not what the dress is supposed to do. My usual fit is a size 8 and I'm a C cup with small waist and hips so I don't usually have issues around sizing in those area's, overall this item was a huge disappointment. I wouldn't buy from here ever again.
Response from Silk MaisonDec 2, 2021
Dear Millie， Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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