Silk MaisonReviews of silkmaison.com

Response from Silk MaisonDec 8, 2021

Dear Vicky， Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We have sent your order number back to Customer Service and they will take care of it for you as soon as possible. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service

Response from Silk MaisonDec 8, 2021

Dear Brigita， Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. According to the customer service feedback, your package has undergone the return process. There was just a problem with the logistics of your package when it was sent back to us. They want you to contact the logistics provider to verify the situation but never received your reply. We have informed them to check again if they received your package. They will then contact you by email. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service

Response from Silk MaisonDec 7, 2021

Dear Sandra， Thank you for your feedback on Trustpilot! We're sorry to have made your shopping experience so unpleasant. We have given feedback to the relevant department about the size issue you mentioned. We are sure they will make adjustments accordingly. However, our return& exchange policy on our website clearly states that Silk Lingeries cannot be refunded or exchanged. So this should be the reason why customer service refused your return. We apologize for the inconvenience caused to you. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service

Response from Silk MaisonDec 7, 2021

Dear Mariah， Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We have sent your order number back to Customer Service and they will take care of it for you as soon as possible. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service

Response from Silk MaisonDec 7, 2021

Dear Zach, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We have sent your order number back to Customer Service and they will take care of it for you as soon as possible. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service

Response from Silk MaisonDec 6, 2021

Dear Isabella, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have feedback to customer service and they will process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service

Response from Silk MaisonDec 6, 2021

Dear Customer. Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Please let us know your order number so that we can feedback to the customer service. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service

Response from Silk MaisonDec 6, 2021

Dear Anna, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. Customer service has refunded you regarding your request. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service