Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison reviews

Showing 223 reviews with 1 star · Clear filters

Kate F.
Dec 11, 2021
Wrong item received & no response
I agree with the other reviewers who are writing about how this company tries to scam you. I recently received my order of three items, one M and two L. However one of the items that I'd ordered in a large came in a small! Furthermore, when I measured the small item and compared it with the other two, they were identical. Needless to say, they are all too small and don't fit--much smaller than the sizing guide indicates on the website. I emailed customer support with my order number and a photo, and they never responded. I also tried to call the phone number on the website, and an automated message said that the mailbox was full. I'm filing a complaint with PayPal and anyone else I can think of to get this company to honor their commitment to respond and issue a refund.
Response from Silk MaisonDec 12, 2021
Dear Kate, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have sent your order number back to customer service. They will continue to process it for you. We are sorry for the inconvenience caused to you. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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Catalina W.
Dec 11, 2021
I had the worst experience
I had the worst experience. They lie on how long the package will take to deliver. They have the worst customer service.
Response from Silk MaisonDec 12, 2021
Dear Catalina, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have sent your order number back to customer service. They will continue to process it for you. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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Abigail
Dec 10, 2021
Feels like a scam
Ordered a dress which didn’t fit, have sent multiple emails to their support address asking how to return with no response. Feels like a big scam to me given you only have 14 days to return and they provide no information anywhere on how to do this. Order is 69382 UPDATE They finally got in touch after this review was posted with a returns address in FRANCE! Given they don’t cover your returns and insist it is sent tracked it cost more than £10….still haven’t received my refund and suspect this painful process is to deter people from making the effort to return!
Response from Silk MaisonDec 12, 2021
Dear Abigail, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Did you not receive the message sent to you by customer service? We sent your order number back to customer service and they replied that they have given you the return address when you requested a return. Please check. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
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Barbara
Dec 9, 2021
FRAUD
I believe this “company” is fraud. They send “orders” without things in them and they also do not have a working phone number or email so that when you try to make a return you cannot. I will be pursuing legal action but I advise all others to know this is a fraudulent scam.
Response from Silk MaisonDec 12, 2021
Dear Customer, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Please let us know your order number. We will feedback to customer service and they will process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
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Julia O.
Dec 9, 2021
This place is a scam!!
I bought a hot pink 'silk' (lol) dress from them. First of all, it took over a month to ship to me. When it looked like a cheap bag on me (nothing like how it looked the model), I went to go return it. It says you need to email them for the return address within 14 days of receiving the item. I have since emailed them 3 TIMES and have not received a response back!!! I literally can't return my $160 dress to them because nobody will respond to me. DO NOT BUY FROM THIS COMPANY.
Response from Silk MaisonDec 12, 2021
Dear Julia, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. Customer service has given you the return address when you requested a return. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
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Stacy
Dec 9, 2021
DO NOT BUY FROM THIS SCAM COMPANY!
DO NOT BUY FROM THIS SCAM COMPANY! Don’t listen to the 5 star reviews on here, silk maison are creating accounts to write 5 star reviews. They are a horrific company based in China, not New York as they make it seem on their social media and website. Their customer service is shocking, they are a fraudulent company who will not reply to emails and they will not send you your order. I have been scammed by them and I’m unsure how to even get my money back.
Response from Silk MaisonDec 12, 2021
Dear Customer. Thank you for your feedback on Trustpilot! We are sad to read this comment from you. Each of our comments is an encouragement or suggestion for our website from customers who have had a shopping experience. We are also improving our service step by step with these comments. Do you have a problem with our products or are you unhappy with something else? Since we cannot find any information about your order, please provide us with your email address or your order number if it is convenient. We will send the information back to our customer service staff so they can verify the situation and contact you. We are confident that they will take care of it for you the first time. We always put the customer experience first and will continue to make improvements. For questions about the product, please give our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service Department
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Teodora B.
Dec 9, 2021
SilkMasion disappeared
Hi everyone, I have placed an order exactly 15 days ago and for the past 11 days my order is with status ''FedEx label received'. In other words, FedEx has been scheduled and received a label for a pickup and that's all done for this time. It is quite bizarre as neither FedEx nor this seller Silk Maison are replaying back to my -multiple!!- e-mails!!!! What kind of service is this. Order ID is 67653 (paid 160$). Tracking number is: 286605291444. The order is with status ''Complete' on the website but nothing has ever arrived and no-one is even responding....
Response from Silk MaisonDec 12, 2021
Dear Teodora, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Did you not receive the message sent to you by customer service? Your tracking number is 286940714634 and you can check it through the following link. https://www.fedex.com/en-us/tracking.html The tracking number of your second package is YT2133021272386886, you can also check it through the following link. https://www.17track.net/en We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
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lost O.
Dec 9, 2021
I ordered 2 coats
I ordered 2 coats...one finally came after 3 weeks of my order! I don't like the coat because it looks cheap! I sent out an email and never got a response and I have 14 days to make the return! If they don't answer my message soon I will dispute with my bank!
Response from Silk MaisonDec 12, 2021
Dear Customer, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Please let us know your order number. We will feedback to customer service and they will process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
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