Tashauna W.
Purchase with caution. Delays in shipping.
I made a purchase on 11/24, my account was debited 11/26 and it’s 2 weeks later and I’ve received nothing about shipping or the status of my order. I’ve emailed them and received ABSOLUTELY NO RESPONSE. I am so annoyed at this point and feel forced to call my bank for assistance with a refund. **HERE’S AN UPDATE** Finally got a response after making this post and was told that I would have to wait until MID AUGUST for a winter coat I ordered. Are you kidding me!! What am I supposed to do with a puffer coat in August?! I’m beyond pissed at this point. Guess what happens if I’m patient and wait until August? My bank won’t help me get my funds back because it would be over their time limit for a claim if they fail to provide product then. I WANT MY REFUND ASAP!!! *****SECOND UPDATE ***** I received a refund.
Response from Silk MaisonDec 21, 2021
Dear Tashauna Waters, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have sent your order number back to customer service. They will continue to process it for you. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service