Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison reviews

Showing 223 reviews with 1 star · Clear filters

Sharon G.
Dec 29, 2021
Please cancel order 65898 as it’s been…
Please cancel order 65898 as it’s been over a month (order placed nov 23) and I have not received goods. Refund immediately!
Response from Silk MaisonDec 30, 2021
Dear Sharon Goldenberg, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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Customer
Dec 27, 2021
Sizing is way off
Sizing is way off. I ordered a size Large nightgown that arrived and was so small it fit my size 0 daughter with no room to spare. After sending photos to the company, clearly showing how wrong their sizing is, they responded that there was no problem.
Response from Silk MaisonDec 28, 2021
Dear Customer, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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Jasmin
Dec 25, 2021
Major disappointment
Items have to be shipped for return within 14 days of receiving them (on the website). However, the delivery address isn’t available on their website, because a select few would find it useful right??? You have to send an email to customer service and they take DAYS to reply, reducing the number of days you can ship your items on time. Also, there’s more conditions for it to be refundable, (also on their website) which makes it even more difficult. Now I’m stuck with a cheap looking creasing coat (it costs $299 on their website) that I have to get tailored to make it look okay. This website is not worth it. Also wrote a review on the coat on their website but of course they didn’t publish it so it looks like everything is all good and positive in the comment review section which is misleading if the bad reviews are omitted for marketing.
Response from Silk MaisonDec 27, 2021
Dear Jasmin, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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Customer
Dec 24, 2021
CANCEL & issue a FULL REFUND on no.78410
I want to CANCEL & get a FULL REFUND on my order no.78410. The seller doesn't answer to any emails, nor to the online chat on their website, nor to their IG DM's. Very bad experience with the seller. EDIT - the seller only replied after posting the review here, all previous emails and messages were ignored. And now they sent yesterday from the warehouse the order. After I specifically said I don’t want it anymore. Be aware that this is the only platform the seller cares and will answer you.
Response from Silk MaisonDec 25, 2021
Dear Verineia, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have sent your order number back to customer service. They will continue to process it for you. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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C O C O D A R L I N G.
Dec 24, 2021
Absolutely terrible customer service
Absolutely terrible customer service! I ordered three dressed and received one of them today tbe other two dresses are missing and yet the order says complete. I reached out on Instagram and via email with no return email. I need my items to be delivered via expedited since it is your fault ！！
Response from Silk MaisonDec 25, 2021
Dear C O C O D A R L I N G, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have sent your order number back to customer service. They will continue to process it for you. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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Cindy
Dec 23, 2021
Scam
Scam! Avoid at any cost!!! I bought a coat back on 21Nov2021. On 12Dec2021 received an email saying the order (#60962) was complete but I didn't receive it. No reply to my email, either. Saw their ad on insta.
Response from Silk MaisonDec 24, 2021
Dear Cindy, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have sent your order number back to customer service. They will continue to process it for you. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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A.C.
Dec 22, 2021
BEWARE!!! Scam company!!!
I placed an order on December 14, 2021. I received my order #77687 yesterday and received a message saying that my order is complete. However, the most expensive item, a black wool cape coat, black, size L, is missing. I have emailed this company numerous times and tried calling them and no one responds. No one answers their phone and the message says that their mailbox is full. I was charged $238.00. I would either like to receive my item or a credit. I will never do business with this company ever again and warn everyone not to purchase anything from them. This company is a scam!
Response from Silk MaisonDec 24, 2021
Dear A.C, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have sent your order number back to customer service. They will continue to process it for you. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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Uma B.
Dec 15, 2021
Do not buy anything from them!!!
Do not buy anything from them. They are not selling real silk, it is a garbage. Their quality is very poor. Also, they will charge you for shipping fee +return fee. I got my return after one month, it is not good. I do not recommend this company to anyone.
Response from Silk MaisonDec 21, 2021
Dear Uma Benzema, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have sent your order number back to customer service. They will continue to process it for you. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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