Skip to content

Animals & PetsAnimal Health, Animal Parks & Zoo, Cats & Dogs
Beauty & Well-beingCosmetics & Makeup, Hair Care & Styling, Personal Care
Business ServicesAdministration & Services, Associations & Centers, HR & Recruiting
Construction & ManufacturingArchitects & Engineers, Building Materials, Chemicals & Plastic
Education & TrainingColleges & Universities, Courses & Classes, Education Services
Electronics & TechnologyAppliances & Electronics, Audio & Visual, Computers & Phones
Events & EntertainmentAdult Entertainment, Children's Entertainment, Clubbing & Nightlife
Food, Beverages & TobaccoAgriculture & Produce, Asian Grocery Stores, Bakery & Pastry
Health & MedicalClinics, Dental Services, Diagnostics & Testing
Hobbies & CraftsArt & Handicraft, Astrology & Numerology, Fishing & Hunting
Home & GardenBathroom & Kitchen, Cultural Goods, Decoration & Interior
Home ServicesCleaning Service Providers, Craftsman, House Services
Legal Services & GovernmentCustoms & Toll, Government Department, Law Enforcement
Media & PublishingBooks & Magazines, Media & Information, Photography
Money & InsuranceAccounting & Tax, Banking & Money, Credit & Debt Services
Public & Local ServicesEmployment & Career, Funeral & Memorial, Housing Associations
Restaurants & BarsAfrican & Pacific Cuisine, Bars & Cafes, Chinese & Korean Cuisine
Shopping & FashionAccessories, Clothing & Underwear, Clothing Rental & Repair
SportsBall Games, Bat-and-ball Games, Bowls & Lawn Sports
Travel & VacationAccommodation & Lodging, Activities & Tours, Airlines & Air Travel
UtilitiesEnergy & Power, Oil & Fuel, Water Utilities
Vehicles & TransportationAir & Water Transport, Airports & Parking, Auto Parts & Wheels

All categories Browse by state

Companies How it works For businesses

Search companies/

Menu

Search companies

All companies
Companies by state
How it works
For businesses

Categories

Animals & Pets
Beauty & Well-being
Business Services
Construction & Manufacturing
Education & Training
Electronics & Technology
Events & Entertainment
Food, Beverages & Tobacco
Health & Medical
Hobbies & Crafts
Home & Garden
Home Services
Legal Services & Government
Media & Publishing
Money & Insurance
Public & Local Services
Restaurants & Bars
Shopping & Fashion
Sports
Travel & Vacation
Utilities
Vehicles & Transportation

Customer reviews of businesses across the United States, so the next customer knows who they are dealing with.

About

About Five Star Index
How it works
How scores work
Contact

Community

Write a review
Review guidelines
All companies
Companies by state

For businesses

Claim your listing
Respond to reviews
How listings work

Categories

Animals & Pets
Beauty & Well-being
Business Services
Construction & Manufacturing
Education & Training
Electronics & Technology
Events & Entertainment
Food, Beverages & Tobacco
Health & Medical
Hobbies & Crafts
Home & Garden
Home Services
Legal Services & Government
Media & Publishing
Money & Insurance
Public & Local Services
Restaurants & Bars
Shopping & Fashion
Sports
Travel & Vacation
Utilities
Vehicles & Transportation

© 2026 Five Star Index. Reviews are the opinions of their authors, not of Five Star Index.

Terms of use
Privacy policy
Review guidelines
Contact

Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Home
Shopping & Fashion
Clothing & Underwear
Silk Maison

Silk MaisonReviews of silkmaison.com

1.6280 reviews
Clothing & Underwear
1625 Mid Valley Dr, Ste 1 Steamboat Springs, CO 80487, USA, Steamboat Springs, Colorado

Call Directions Website

Silk Maison1.6

Reviews280 About Contact

Overall score

1.6 out of 5

Bad

Average of 280 reviews

Distribution

5★8%
4★5%
3★3%
2★5%
1★80%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(484) 370-9774
silkmaison.com
[email protected]
1625 Mid Valley Dr, Ste 1 Steamboat Springs, CO 80487, USASteamboat Springs, CO 80487

Call Directions

About Silk Maison

Silk Maison strives to enhance your life-wear using luxurious silk accompanied with our elegant design, allowing you to look and feel effortlessly glamorous. Every piece of design incorporates contemporary aesthetic and classical tradition, blending into the collections that encapsulate an entire look from day to night, city to home.

Silk Maison (silkmaison.com) has 280 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.

Also known as: silkmaison.com
Website: silkmaison.com
Category: Clothing & Underwear
Location: Steamboat Springs, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 77% of reviews.
Latest: Most recent review: December 2024.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Clothing & Underwear, Colorado

CompanyRatingReviews

Collezione Aurea
Clothing & Underwear · Portici, Colorado
Excellent
159 reviews
159
Nowzent
Clothing & Underwear · Boulder, Colorado
Excellent
55 reviews
55
Teekop
Clothing & Underwear · Brighton, Colorado
Excellent
17 reviews
17
Alohawai Store
Clothing & Underwear · Boulder, Colorado
Excellent
57 reviews
57

Call the company Directions Write a review

Silk Maison reviews

Showing 14 reviews with 2 stars · Clear filters

Sort

Apply

adiba B.
Dec 6, 2021
UK ORDER CANCEL
Hi, Ive been trying to get in touch. I made an order from the UK which I wish to cancel unless it arrives by 15th December. Order ID is 74573. I need to cancel asap and cannot get through to anyone on chat box or email.
Response from Silk MaisonDec 7, 2021
Dear Adiba, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We have sent your order number back to Customer Service and they have given you a refund as per your request. Please check. If you have any other requests regarding your order, you can send your thoughts back to Customer Service and we are sure they will continue to process it for you at the first opportunity. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
Report
Kelly N.
Dec 6, 2021
Order status
Hi, i would like to check the status of my order. I have already sent an email but no response yet. #74608. I have a wedding to attend this weekend and i wonder if it's coming.
Response from Silk MaisonDec 6, 2021
Dear Customer. Thank you for your feedback on Trustpilot! We searched for your name and found your corresponding order number. Customer service has replied to you regarding your order. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
Report
Laurita P.
Dec 1, 2021
Not responding to emails..Unable to…
Not responding to emails..Unable to contact..
Response from Silk MaisonDec 2, 2021
Dear Laurita, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. Customer service has replied to you and your order has been cancelled. You will receive the email once the refund is successful. Thank you for your understanding. For questions about your order, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
Report
Kyla M.
Sep 9, 2021
Shipping Lies - Material subpar
UPDATE: they SM contacted me and refunded the duties I paid. CLOTHING: go to a store and try things on. The bras sit weird. I bought 3 of the same kind and sizes and some are tighter than others. the cups look wrong, not as cute as what it looked like on the computer. The pants don't fit at all. It's just all so disappointing. SHIPPING LIES - the Website states "If you are ordering to European Union countries, you will need to pay VAT import taxes and duties based on local laws and restrictions. For other regions, taxes and duties are on us. These will NOT be shown as part of the final price at checkout. We will NOT be responsible for all duties, taxes and customs charges." I am in Canada, which is not a country in the European Union. $41.64 DUTY was charged. THEY LIED.
Response from Silk MaisonSep 10, 2021
Dear Customer, Thanks for your feedback on Trustpilot! We feel sorry that our products didn’t meet your expectations. Regarding your question, we have given feedback to the customer service. We always put customer experience first and will continue to make improvements. For questions about products, please send the email to our CUSTOMER SERVICE EMAIL:[email protected], our customer service will further handle it for you as soon as possible. Best regards, SILK MAISON Customer Service
Report
Customer from S.
Aug 17, 2021
I recently received my bra and briefs…
I recently received my bra and briefs from this Chinese brand. The bra is nice and fits well. The cut of the briefs is not flattering as the back pattern is very (grandma) big and the pouch is too small. Working in fashion myself I feel that they need to study pattern making for their lingerie pieces. My brief had on 1 side a weird stitched pleat on the back coming out of nowhere. There is also no care label nor country of origin. Packaging is nice and washing instructions are on a separate paper.
Response from Silk MaisonAug 19, 2021
Dear Customer, Thanks for your feedback on Trustpilot! We sincerely thanks for your trust in SILK MAISON and purchase the our goods. You can register to join as a member and immediately enjoy the points activities.There are more discounts waiting for you. Looking forward to your next visit.Hope we can bring you a pleasant experience.Best wishes to you! Best regards, SILK MAISON Customer Service
Report
SE L.
Jul 17, 2021
This is a sketchy company
This is a sketchy company. I contacted the customer service about having the shipment by a certain date. They responded so promptly and processed the order. However, they trick you into thinking that the items are coming back from the US by posting a US address on contact us section. The package is coming from China, so I decided to cancel in case I needed to return it because I dont want to risk having my items returned for a fee back to China. I sent customer service many emails, but they stopped replying to my order cancellation request and decided to ship the package. Btw, the US phone number on their website is not even in service so this is a scam. I want my money back and dont want to pay for the return.
Response from Silk MaisonJul 21, 2021
Dear Customer, Thanks for your feedback on Trustpilot! We feel sorry that our products didn’t meet your expectations. There may be some misunderstanding here. Any question about the clothing please sent the email to our CUSTOMER SERVICE EMAIL: [email protected]. Best regards, Silk Maison Customer Service
Report