Silk MaisonSilk Maison strives to enhance your life-wear using luxurious silk accompanied with our elegant design, allowing you to look and feel effortlessly glamorous. Every piece of design incorporates contemporary aesthetic and classical tradition, blending into the collections that encapsulate an entire look from day to night, city to home.
Silk Maison (silkmaison.com) has 280 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Shelly
Ordered pajamas and two pillow cases. Received pajamas and one pillow case. Both were the wrong color. Have sent several emails. Finally found a phone number that goes to voicemail. After reading these other reviews, I have realized I will not be getting any help with this...
Sway
Ordered 3 dresses, got one, emailed them, no refund for 2 months. ITS A SCAM!
Negar T.
This company is a SCAM. Ordered a $500 coat from them 3 months ago, a month and half of following up, they finally said they’re out of stock and they will refund my money. They never refunded me and never responded to my emails again.
KM
It is a scam. You pay, and you do not receive what you ordered. They will not refund you nor answer your emails. Do not purchase from this website.
Elena
I think I've been scammed out of $379.46. I purchased the hooded wrap silk wool blend coat on November 27, 2023. On December 20, 2023, I was informed that the product is out of stock and that the refund has been processed but it will take several days go back to my credit card. I patiently waited. It is now January 11, 2024, and I have not received the refund or the coat that was paid for on Nov 27/23. My follow-ups on January 4, 9 and 11 (today), 2024, have gone unanswered. It doesn't make sense how the funds are taken from my account immediately when they weren't even sure there were enough product in stock but taking their time or apparently refusing to refund me for a paid product I have not received to date. I do not recall making a donation. I expect to receive the refund without further delay. I am very concerned that silkmaison.com is not a legitimate online clothing store. Did I get robbed out of $379.46 of my hard earned money?
Jean-Luc M.
I have ordered three times from Silk Maison over the last three years. Here's how it went: 2020 - Excellent experience. Product as expected, was delivered in a timely fashion, in beautiful packaging. 2022 - Moderate experience. Product as expected, was delivered later in cheap packaging. 2023 - Bad experience. Ordered 10 days ago, no confirmation email, no tracking number, and emails I sent 4 days ago have gone unanswered. Contemplating opening a dispute with my card company after reading the plethora of 1-star reviews here.
Christel
I ordered a coat today but noticed that when I paid on Paypal there was something on chinese there. I reached out to Silk Maison. No answer. I will despute this on my Paypal. I do not want to pay 200$ for some cheap China copy.
Catherine S.
What a scam! My white dress took months to arrive. There is no estimated delivery time on their website, and it arrived weeks after my event. Quality is shocking, and it arrived in a cheap plastic bag. Product was dirty, and fabric entirely see-through. Safe to say I won't be wearing the white dress anywhere. It doesn't seem to be worth returning, as all reviews seem to indicate they do not honour these. Do not purchase from Silk Maison. I wish I had read these reviews prior to purchasing this item.
