Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison reviews

Showing 223 reviews with 1 star · Clear filters

Amanda
Jan 19, 2022
My package shipped since November and I…
My package shipped since November and I still have not received it. Fed ex said it was sent back to the shipper. The customer service is doing nothing. I have tried explaining to them over multiple emails and nothing is being done to locate my package. They are basically stealing from customers. Do not trust this company. The customer service is non existent.
Response from Silk MaisonJan 20, 2022
Dear Amanda, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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Ashley H.
Jan 14, 2022
complete waste of money
Do not expect to be able to return your items. I had to pay 50 chf for a return shipment, just for them to refuse it and ship it back to me. So much waste of money and resources. I ordered a coat from them, and it definitely did not match the quality I expected - the wool is itchy and there is zero structure to the coat, it is very large and unflattering. I only tried it at home and it was therefore in perfect condition, they truly had no reason to refuse the shipment. I contacted the costumer service and am waiting for a refund, will update according to what the customer service answer.
Response from Silk MaisonJan 15, 2022
Dear Ashley Hills, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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Hannah
Jan 13, 2022
Refund order #84372
Fast delivery however the item looked completely different to the picture. And I have emailed them to return the item. However they are taking days to respond! If they reply after the 14 day grace period, will that mean I won’t be able to get a refund? Why don’t they just allow us to process our own returns on their website? They don’t even give us an address to return it to! We can only wait for their reply. They should be more transparent with their return policy and procedure for being such a expensive/luxurious brand.
Response from Silk MaisonJan 15, 2022
Dear Hannah, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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Lukas T.
Jan 13, 2022
No refund received Order: 74973
Well I've received my order after a couple of weeks but immediately wanted to return it after seeing the packaging and the product. I sent it back the next day. After like 2 weeks I got an email saying they can't find the package with the tracking number that I provided, then they accepted a Screenshot. After 1 week I got an email which said that my order has been partially refunded. Well... It's been 5 days now and nothing landed in my bank account, which tells me they didn't do it. Even the slowest bank transfers are done in 5 business days.
Response from Silk MaisonJan 15, 2022
Dear Lukas T, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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Sofie A.
Jan 12, 2022
Wrong item received and difficult to get a refund
I received a dress instead of the top I ordered. Was not possible for them to express send me the correct item in time for the event that I ordered it for. It's now been 1.5 months and I'm still waiting for my refund. First I had to send pictures of the wrong item, then pictures of shipment receipts and only after eight e-mails back and forth, I was told that I needed a PayPal account to get my refund. I have now created a PayPal account and are waiting for my refund. Only good thing is that customer support replies pretty quickly, though they could've told med that I needed to send pictures of the dress, the receipts and create a PayPal in their first e-mail... or just on their website.
Response from Silk MaisonJan 13, 2022
Dear Sofie Andersen, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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Sylwia K.
Jan 10, 2022
Silvia
Ich war sehr enttäus icht, das der Mantel,den ich gekauft habe für 179$ zerknittert im eine Versandtasche zu mir kam. Nach 3 Tage auf einem Kleiderbügel ist immer noch zerknittert-soger sehr!!!Leider nicht zu tragen.Habe Fotos zum Silk Maison geschickt....Versand war ok.-10 Tage....Keine Ahnung was ich machen soll...glaube zum Reinigung abgeben,das die der Manter gerade kriegen...kostet natürlich.Scömes Mantel sehr schlecht bejanfelt...SCHADE!!!!!
Response from Silk MaisonJan 11, 2022
Dear Sylwia Kordyl, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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Lyu J.
Jan 10, 2022
SCAM
We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: support@silkmaison They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service I wrote a review and they replied with this to here. So I have been emailing them but still not getting any responses. This is hilarious that they don’t even check their email but want me to email them which no one responds to.
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Jin L.
Jan 10, 2022
Terrible customer service
I purchased a silk dress but the material looks so cheap and I was very disappointed. The photo on the website and actual item look so different. I have emailed them numerous times for refund and send messages on Instagram and received absolutely no response.
Response from Silk MaisonJan 10, 2022
Dear Jin Lyu, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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