Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison reviews

Showing 223 reviews with 1 star · Clear filters

Becca A.
Feb 8, 2022
Non existent customer service
Man, I wish I would have read these reviews before purchasing! I ordered a dress and blouse. They don’t fit and are not the quality I thought they were going to be so I emailed the customer service to return. NO REPLY! it’s been 4 days and I have yet to receive any communication from them. Seems like a scam, idk. I’m going to continue to email everyday. Poor poor service, will not be ordering from them again! Order #92377
Response from Silk MaisonFeb 9, 2022
Dear Becca, Thank you for your feedback on Trustpilot! We are sorry to that you are not satisfied with the product you received. We are also sorry for not getting back to you in time as we were on holidays last week. Our customer service fellow just got back to work on February 7th and because they had a backlog of emails during the holidays, they are now trying very hard to respond our customers' emails one by one. And please don't worry, our customer service will get back to you as soon as they see your email. Thank you for your understanding in advance. For any other questions, please send an email to our customer service. They will take it further for you as soon as possible. EMAIL of our customer service: [email protected]. Hope you have a great day! :) Best regards. SILK MAISON Customer Service
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Ma Ry Ze M.
Feb 7, 2022
Aucune réponse
Aucune réponse Tracking en cours de préparation Je veux canceller ma commande ! Sa fait 4 jours Aucune réponse Une robe s’est mise dans mon panier sans que j’ai mis la robe dans mon panier!!!!! WTF????? Ils m’ont rembourser merci Quelle soulagement ⭐️
Response from Silk MaisonFeb 8, 2022
Dear Ma, Thank you for your feedback on Trustpilot! We are sorry for not getting back to you in time. As we have mentioned in the auto-response email-we were on holidays these days. Our customer service fellow just got back to work yesterday and they are now trying very hard to respond our customers' emails one by one. And please don't worry, our customer service will get back to you as soon as they see your email. If it is convenient for you, please let us know your order number or order information. This way we can feed back to customer service and urge them to process your order for you. Thank you for your understanding and patience. If you have any further questions about your order, please email our customer service. They will take it further for you as soon as possible. Our customer service EMAIL: [email protected]. Have a great week! :) Best regards. SILK MAISON Customer Service
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Meera
Feb 6, 2022
refund please!!!
Hi there, I would like a full refund on an item that still hasn’t been shipped to me or is still in processing. I’ve emailed multiple times, no one has replied and there is no call number as well. Please cancel my order that hasn’t shipped and give me my money back!!! I am not interested in purchasing anything from this company after reading the reviews. Since I can’t trust the customer service I don’t trust this “high end” product. Order number: 94723
Response from Silk MaisonFeb 7, 2022
Dear Meera, Thank you for your feedback on Trustpilot! We are sorry for not getting back to you in time. As we have mentioned in the auto-response email-we were on holidays these days. Our customer service fellow just started work yesterday and they are now trying hard to respond our customers' emails one by one. As soon as they see your email, they will get back to you, so please don't worry. Thank you for your understanding and patience. If you have any further questions about your order, please email our customer service. They will take it further for you as soon as possible. Our customer service EMAIL: [email protected]. Have a lovely day! :) Best regards. SILK MAISON Customer Service
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Suman K.
Feb 5, 2022
I would give the company zero star if I…
I would give the company zero star if I could! They have the most pathetic customer service and may be they are a scam!! I ordered a coat, the size wasn’t right so I returned it. They said they couldn’t track my return, but when I called the courier company they said the packet was delivered where it was supposed to! After that I wrote to silk Maison support and haven’t heard a word from them! It’s been more than two weeks! I’m not sure if I’ll get my money back. But others beware!
Response from Silk MaisonFeb 7, 2022
Dear Suman, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We are also sorry for not getting back to you in time as we have mentioned in the auto-response email-we were on holidays these days. We are so sad to hear this. :( But please be assured that our customer service fellow have been working hard to try to help you resolve your issue. If it is convenient for you, please provide our customer service with a tracking link or proof of signature for your return package so that they can process your refund or exchange. Thank you for your cooperation in advance. For any other questions, please send an email to our customer service. They will take it further for you as soon as possible. EMAIL of our customer service: [email protected]. Hope you have a wonderful week! :) Best regards. SILK MAISON Customer Service
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Joanne
Feb 4, 2022
I have sent three messages to the…
I have sent three messages to the company to arrange and exchange but have not received a response. This is not how reputable retailers do business with their customers. ****responding to Silk Maison- my emails have all been sent to support@silkmaison, for my order 91053.
Response from Silk MaisonFeb 7, 2022
Dear Joanne, Thank you for your feedback on Trustpilot! We apologize to have made your shopping experience on our website so unpleasant. Have you sent the messages to our customer service please? Generally, if you ensure that you have sent the emails to our customer service successfully, they will help you with your issue as soon as they see it. If it is convenient for you, could you please tell us your order number? So that we can feed back to Customer Service and enable them to help you better resolve your inquiry. Thank you for your understanding and cooperation. We wish you all the best and safe! :) EMAIL of our customer service: [email protected]. Best regards. SILK MAISON Customer Service
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Sandrine V.
Feb 4, 2022
J ai commande un manteau sur leur site…
J ai commande un manteau sur leur site et je n ai toujours rien reçu depuis 15 jours. Pas de réponses à mes mails non plus. La commande avait été validé 2 fois heureusement que je m en suis aperçue car le prélèvement a aussi été débité 2 fois. Ils ont répondu à mon premier mail et remboursé une des deux commandes mais depuis plus aucune nouvelle
Response from Silk MaisonFeb 7, 2022
Dear Sandrine, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Please be assured that we have cancelled one of your orders and have processed a refund for you on 22 January. And we did send you an email notification regarding the refund, but your email service provider ruled it as spam. We have tried several times to send it, but all failed. Anyway, the refund will normally reach your original purchase account within 7-15 working days. So please check that your account has received the refund. If you have any other further questions, please send an email to our customer service. EMAIL: [email protected]. They will take it further for you as soon as possible. Thank you for your understanding. Hope you have a beautiful day! :) Best regards. SILK MAISON Customer Service
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DO N.
Jan 28, 2022
Je n'ai aucune nouvelle de ma commande…
Je n'ai aucune nouvelle de ma commande qui aurait du être expédiée sous 5 jours comme précisé sur le site, on est a 11 jours et aucune réponse à mes mails........
Response from Silk MaisonFeb 7, 2022
Dear DO, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. However, our customer service fellow did reply to you, please check your spam folder. This is the tracking number of your order: D0000117687393600, https://tracking.wanbexpress.com If you have any other questions about your order or our products, please email our customer service. EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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Ayça Y.
Jan 20, 2022
They are real thief
They are real thief! I ordered the wool coat on December 12, 2021. Till now, they did not send the coat… and they did not give the money back to me. I will write them everywhere.
Response from Silk MaisonJan 21, 2022
Dear Ayça Yiğitalp, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
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