Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison reviews

Showing 223 reviews with 1 star · Clear filters

Aga J.
Feb 18, 2022
Customers beware of this company
Customers beware of this company. They make the return process very difficult. The seller avoids replies to emails, which makes return and refund impossible. Hopefully will get money back through CC.
Response from Silk MaisonFeb 23, 2022
Dear Aga, Thanks for your feedback on Trustpilot! We are sorry to hear that you think our simple return process is "difficult". Regarding your comment about "The seller avoids replies to emails, which makes return and refund impossible", please USE YOUR WORDS CAREFULLY so as NOT TO MISLEAD our important customers who loyally love our products. If it is convenient for you, please let us know your order number/informations so that we can help you check the status of your order and help you with your return/refund request. Thank you for your cooperation. :) For further questions about your order, please send the email to our CUSTOMER SERVICE EMAIL:[email protected], our customer service will further handle it for you as soon as they see your email. Best regards, SILK MAISON Customer Service
Report
Tamara Von B.
Feb 18, 2022
You can’t return because they’ll send…
You can’t return because they’ll send you the address of a vacant lot! Everyone report this company!
Response from Silk MaisonFeb 23, 2022
Dear Tamara, Thanks for your feedback on Trustpilot! Sorry, we note that you ordered from America, where we have the largest number of customers, and the return address is certainly correct. Are you a scammer please? We think customers who have had a shopping experience on our website may have this suspicion as well. If you are not a scammer, please feel free to send your goods to the address in America that our customer service had provided you many many times! Of course, if you still think that the address we gave you is wrong, you can also choose to spend more money and send your return to our shipping location - China. If you have decided, please contact our customer service. Thank you for your trust and cooperation. Have a lovely day! :) For further questions about your order, please send the email to our CUSTOMER SERVICE EMAIL: [email protected] Best regards, SILK MAISON Customer Service
Report
Cloudia
Feb 18, 2022
My order number is 95874
My order number is 95874, the order was made on 5th of February and until 17th of February. I hasn’t received any feedback and delivery.
Response from Silk MaisonFeb 23, 2022
Dear Cloudia, Thanks for your feedback on Trustpilot! Hi, we apologize for not responding to your emails in seconds. Because of our high volume of orders, the number of emails grows daily and we need to reply one by one, which will be a very long process until we see your email. We sincerely hope you can understand. We kindly recommend that if you have any questions please contact our customer service fellow by email, although it won't be quick to get a response, they will CERTAINLY solve your problem for you as soon as they see your emails. BUT you can't solve any problem by writing a bad review here. Thank you for your time. Have a beautiful day! :) For further questions about your order, please send the email to our CUSTOMER SERVICE (EMAIL: [email protected]) Our customer service will further handle it for you as soon as they see your email. Best regards, SILK MAISON Customer Service
Report
jenny M.
Feb 17, 2022
I WANT A REFUND
I have been trying for days to get a response from my request for a refund. The dress I ordered did not fit. My order number is 95878. Where do I send my return????? Lack of response make me feel like this is a fraudulent company. Horrible customer service. I need my refund!
Response from Silk MaisonFeb 23, 2022
Dear jenny, Thanks for your feedback on Trustpilot! We deeply apologize for not responding to your emails in a timely manner. Because of our high volume of orders, the number of emails grows daily and we need to reply one by one, which will be a very long process until we see your emails. We sincerely hope you can understand. We have urged our customer service to reply your emails as soon as possible, and we will improve our email customer service gradually. Thank you for your understanding. Have a great day! :) For further questions about your order, please send the email to our CUSTOMER SERVICE EMAIL: [email protected] Best regards, SILK MAISON Customer Service
Report
Dyane
Feb 17, 2022
Finally got the coat but …
Finally got the coat. It looks cheap not like the photos and its way too big. As per their response from my last review i send an email to ask for a return and a refund Surprise surprise i ve got no response so far ! Its been 2 days and no response in the dms comments on instagram as well So since they only seem to respond on trustpilot Silkmaison can you give an adress for the return and give me a refund ?!!!! Now please
Response from Silk MaisonFeb 23, 2022
Dear Dyane, Thanks for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Although sorry doesn't work, we still apologize for not responding to your emails in a timely manner. Because of our high volume of orders, the number of emails grows daily and we need to reply one by one. Unfortunately, our customer service fellow feedback that so many of your emails to us all went to the spam folder. We have urged them to help you solve your problem as soon as possible, and we will improve our email customer service gradually. Thank you for your understanding. Thank you for your understanding and patience. We wish you a wonderful week! :) For further questions about your order, please send the email to our CUSTOMER SERVICE EMAIL: [email protected], our customer service will further handle it for you as soon as they see your email. Best regards, SILK MAISON Customer Service
Report
Philip T.
Feb 17, 2022
ZERO customer service! Customer beware!!!
Item received was too small, despite going up one size. I've emailed repeatedly to arrange an exchange with no answer. It's interesting to see that customer service has the time to respond to a Trustpilot review, but can't respond to buyer emails. Since the return window is closing, I've escalated this and filed a claim with my credit card company for refund. I've had it with this company - zero stars if possible.
Response from Silk MaisonFeb 18, 2022
Dear Philip, Thanks for your feedback on Trustpilot! We feel sorry that our products didn’t meet your expectations. Regarding your question, we have verified with our customer service and they feedback that they have indeed replied to your email yesterday. So please CHECK YOUR APAM FOLDER. We always put customer experience first and will continue to make improvements. For further questions about your order, please send the email to our CUSTOMER SERVICE EMAIL:[email protected], our customer service will further handle it for you as soon as they see your email. Best regards, SILK MAISON Customer Service
Report
Noemi G.
Feb 16, 2022
I have consulted my order and it…
I have consulted my order and it appears as "lost". I have sent an email to the support customer email but I do not receive a response. In addition, the courier company that appears when I put the track number is French and my shipment is to Spain. I don't know if I will receive my coat that I ordered on January 10th. Order 87437.
Response from Silk MaisonFeb 17, 2022
Dear Noemi. Thank you for your feedback on Trustpilot! We apologize for not responding to the email you sent us yesterday in seconds as our customer service fellow just returned from holidays and they have been dealing with the holiday backlog of emails for the past few days. Please understand. Please don't worry, your package is not "lost" (although we are curious where you saw that it was lost and where you saw that the courier company is French), it is being shipped to your address safe and sound, please wait patiently. Also, our customer service fellow has sent you an email with the latest logistics information of your order, please check it and keep an eye out for your order's logistics updates later. Thank you for your understanding. Have a good day. :) For any further questions about your order, please email our customer service. EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
Report
Regina N.
Feb 16, 2022
I've ordered a coat on Jan 31st (order…
I've ordered a coat on Jan 31st (order number: 95008), and the order hasn't been processed yet. Not only they haven't been processed, I've sent emails to [email protected] twice already on Feb. 14th and 15th, but still no reply. So don't ask me to send the email to [email protected] because I already DID. No customer service whatsoever and takes forever for the delivery. Just SEND MY PRODUCT ASAP or else I will take actions.
Response from Silk MaisonFeb 16, 2022
Dear Regina. Thank you for your feedback on Trustpilot! We are so sorry for not getting back to you in a timely manner, as we have just come back from our holidays and have been urgently working on the holidays’ backlog of emails from our customers the past few days. :( And we apologize for the delay in your order as our products are made to order. But please do not worry, we have arranged to prioritize the shipment of your order. Thank you for your understanding. Have a wonderful day. For any further questions about your order, please email our customer service. EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
Report