Silk Maison strives to enhance your life-wear using luxurious silk accompanied with our elegant design, allowing you to look and feel effortlessly glamorous. Every piece of design incorporates contemporary aesthetic and classical tradition, blending into the collections that encapsulate an entire look from day to night, city to home.
Silk Maison (silkmaison.com) has 280 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
Also known as
silkmaison.com
Website
silkmaison.com
Category
Clothing & Underwear
Location
Steamboat Springs, Colorado
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 77% of reviews.
Latest
Most recent review: December 2024.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The quality of silk is very bad, feels like just very cheap fabric:( and sizing is weird, it’s way too short, I don’t understand for who that dress was made. Return never order again
Response from Silk MaisonJun 28, 2022
Dear Alexandra,
Thank you for your feedback on Trustpilot!
We are sorry that we were not able to give you a satisfactory shopping experience.
If you are not satisfied with your purchase for any reason, you can contact our email customer service for a return. They will be happy to help you with this issue.
We always put the customer experience first and will continue to make improvements.
Thank you for your time.
Best regards.
SILK MAISON Customer Service
SI
Signe
Silk Maison is a scam
I never received the dress I ordered from Silk Maison, even though I payed for it. I contacted the company about delivery, but received a fake tracking link. Everything looks very real on their website and Instagram, but it’s a scam.
Response from Silk MaisonJun 28, 2022
Dear Signe,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
Could you please let us know your order number so that we can feedback to the customer service to check?
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
PC
Paige C.
a 10$ dress marked up to 200$
The dresses aren’t silk they are a see through cotton fabric, I ordered a black silk dress and it was ill fitting, badly made, and not the material the website said it would be. The shipping takes months and it is definitely not worth the price tag.
Response from Silk MaisonJun 27, 2022
Dear Paige,
We are really sorry to hear that you are not satisfied with the quality of our products. :(
Our customer service staff has also processed your return for a refund. If you are angry because you were not refunded your $18 shipping cost, we apologize. However, our website policy states clearly that $18 shipping fee you paid for your order is non-refundable. When we send you the package and you receive it successfully, the shipping cost will have done its job and charged by the logistics provider.
Thank you for your understanding and patience.
Best regards,
SILK MAISON Customer Service
JK
Jenny K.
Do not buy from this website
Do not buy from this website, I fully believe it is a scam. My order took over six weeks to arrive. When it did arrive it looked nothing like the pictures. Terrible quality and fit, completely unwearable. When I tried to return it they gave me three addresses and never replied when I asked which one to use. I paid for a tracked package return which says it has arrived but they will no refund me. I'm short about 200 euro. Would really recommend against using.
Response from Silk MaisonJun 25, 2022
Dear Jenny,
We are sorry that we were not able to give you a satisfactory shopping experience.
When we checked the status of all the returned packages, we found that your return logistics had not been updated for a long time so we immediately contacted you to verify the situation. Then you replied that the package was delivered on June 8, which is inconsistent with the logistics information we saw, so we hope you can provide a screenshot of the package you saw delivered, so we could process your refund. But you didn't reply instead we saw your comment here.
Please provide the customer service with a screenshot of your package delivery after you see our response. We are sure they will process your refund as soon as possible after confirmation.
We apologize for any inconvenience caused to you.
Thank you for your time and cooperation.
Best regards.
SILK MAISON Customer Service Department
EB
Eliza B.
I'm attaching your email that you repliead me that my order sent via DHL and Invoice
Hi Silk Maison team,
You said that you never promise me to send my order via DHL . You replied to my comment that I liead to everyone about shipping.
Please see the email that you sent me when I ordered. In the above of the Invoice you wrote me that "Your order was shipped via DHL Express
Invoice for order #172916
Hi Eliza,
Here are the details of your order placed on June 3, 2022:
And after 1 month I received an item and paid for customs clearance and I didn't like the quality, it was really cheap. I never wore it and the next day I got in touch via email how can I return .And you replied as returning country Czech Republic. But you said that you are US based country. You again lied .So I paid for returning shipping too and the Czech Republic customs clearance fee was unexpectadly expensive . The item received in good condition to your hand and it passed almost 2weeks and you don't want refund my money. You said that you are partially refund but you don't have the right to refund half. Because for shipping you never paid!!! Refund my money fully!!!!
What an arrogant answer. Dear buyers, be careful, and avoid from this seller!You can see from their response to the customers how their customer care is . They place the blame on the customers, not themselves, and never take any responsibility. They are faceless.
Silk Maison team , I wrote that if the item won't reach by June 15, please cancel, you said that you already dispatched and it's very complicated top stop the shipping and you shared a tracking number that had not moved for weeks and it was in Chinese. Since you said we can't stop it, I said okay, if it will be on time , then no need to stop. You told me don't worry. After you said we did it with fast shipping, and you even said we dispatched it via DHL in the web site live support correspondence. I have all the screenshots of the correspondence, I can share. It's been more than half a month since I ordered and now you say this is normal procedure? I have placed an order for the special day and I have been writing to you from the beginning so that it will reach this date, why should I order you if I have to wait for more than 1 month for my cargo? are you making fools of your customers? You are a faceless chinese seller, you are a liar, you are not an American at all, if you were an American you would not leave 100% of the customer as a victim... Shame on you!!!
Response from Silk MaisonJun 25, 2022
Dear Eliza,
Thank you for your reply.
If our response has made you uncomfortable, then we apologize. This is part of your conversation with the online customer service, we have pasted the text here because we were unable to reply with a picture.
(01:01:17) whisper
we will contact our logistic to try to stop and exchange it for you. Still, please understand that the cancellation might fail as your package is on the way now. We will inform you of the result within 1-3 business days by E-mail. Please note to check.
(01:02:05) Visitor 83268905
ok , please let me know for how many days it will be deliver to my address?
(01:02:25) Visitor 83268905
I want to know all tracking information
(01:02:32) Visitor 83268905
step by step
(01:03:12) Visitor 83268905
AliExpress is also gives to all customers all tracking information step by step
(01:04:00) Visitor 83268905
don't stop my order but I want to know that you dispatch with rush shipping company
(01:05:36) whisper
We are sorry that we do not offer expedited shipping， but we strive to provide you with the fastest delivery.
We have also copied the latest logistics information for your package here.
2022-06-25 09:37
TÜRKIYE, Turkey, Send item to customs (Inb)
We apologize for the inconvenience and unpleasant shopping experience caused to you.
If we promised you that your package would arrive on time but it didn't, that is indeed our responsibility, but we really didn't promise you that because we can't guarantee the situation in transit.
We know that no amount of apologies can make up for the unpleasantness you have experienced, but we are still sorry for everything you have suffered.
We are sorry and thank you for your time.
Best regards.
SILK MAISON Customer Service Department
CU
Customer
Definitely a scam website don't even bother
First of all, I waited almost 2 months for this dress to come. It was not posted anywhere that it would take a month and a half just for the order to be processed. When I got the dress, I laughed at how cheaply made it was. I tried it on and the side seam ripped. The fabric itself looks so cheap and thin. Felt like $10 dress from shein quality. When I asked to return my product for a refund, they were not cooperative at all. They offered to send me a new dress but the quality is so cheap I didn't want a new dress, I just wanted my money back. Will never order from this store ever again.
Response from Silk MaisonJun 22, 2022
Dear Customer.
We are sorry for the unpleasant experience you had.
Because you did not provide your name or order number so we do not know the details of your order. However, we are confident that if you contact our customer service staff within the time frame specified in our policy and state your request, they will resolve your issue in a timely manner. When you are not satisfied with your clothing, customer service will usually offer you a refund or a replacement. You can ask for a refund instead of a replacement.
If your problem has not been solved yet, please reply to us with an order number. If it has been resolved, then have a nice life.
Thank you for your time.
Best regards.
SILK MAISON Customer Service Department
MA
Maya A.
Yikes!
Yikes! Should’ve read the reviews before I purchased from this company. Just don’t do it. They’re a scam. They sent me the wrong product and want me to pay for shipping to send the item back. Wasting my time AND money. Why should I trust that I’ll ever see my money again once they receive the item if I can’t even trust them to send me the correct dress that I paid for in the first place? I talked to them for a week before giving up and just reporting them. I mean I thought lilysilk was bad but wow lilysilk is 1000 times better than this horrible company. They overprice the crap out of these polyesters and don’t even give you what you ordered. I can’t wait to show screenshots of their service to everyone. Guys, save yourself the headache and just don’t purchase from this horrible place. They don’t have good service, no matter how good you think their site looks, if they don’t have good service & they screw up (or you don’t like your item) say good bye to the hundreds of dollars you spent on it. Genuinely, just save time and money and go somewhere else. This isn’t it, sis. And looks like trustpilot noticed that they’re faking their reviews too…. If a company had good service, and good product… they wouldn’t need to fake their reviews! Guys let this company’s review speak for itself.
EDIT: Just don’t trust them. I read their reply. Yes, thanks for sending me an item that is 2 sizes too big and blamed ME for not knowing what size it was. They kept trying to tell me they sent the correct size They even told me they probably did send the correct size after I told them it was wrong. The item is useless… waste of time and money. I do NOT recommend. Their reply will speak for itself on how they tried to handle it.
Good thing I have screenshots of everything.
Response from Silk MaisonJun 17, 2022
Dear Maya,
When you contact us, we have been doing our best to help you resolve the issue of sending the wrong item. We promise to reimburse you for shipping costs after we determine that the wrong item was sent. We do not provide return labels, so covering shipping costs is only possible on a reimbursement basis.
To reduce your concern, we also offered to arrange for a replacement while you send the package back but you never replied either. Now the wrong item is kept by you and the money was refunded to you.
We are sorry for the unpleasant experience we have given you.
Thank you for your time.
Best regards.
SILK MAISON Customer Service Department
BB
Brian B.
Very grateful to receive a product from…
Very grateful to receive a product from the company, fought for a month with multiple emails. Due to the companies behavior I thought that it was a scam.
I was positive that I had lost my money. All my wife wanted was a silk robe, She finally received one.
It was worth a month of stress and emails to make her happy.
Please be aware when ordering from this sight.
Response from Silk MaisonJun 16, 2022
Dear Brian.
We don't quite understand why you wrote another bad review. You sent us an email after you received your order saying that your wife was happy with the robe she received. Then we kept getting more and more bad reviews from you. What is the reason for this behavior?
We are also confused by this review you posted. You say you lost your money but then you say you received the robe. Isn't it a normal transaction situation that you pay for clothes and receive them? Your behavior leads us to ask: Are you hired by someone to smear us?
Thank you very much for your time
Best regards.
SILK MAISON Customer Service Department
