SignpostReviews of signpost.com

Started out as an OK service, although be careful: they will claim THEY got you a good review, when in fact, the review came from your own customer request. The WORST part of Signpost is that afterpaying them for a one-year contract, they keep billing over and over again. I told them in writing umpteen times I was not renewing, but they ignore it and keep on billing. They are, in hindsight now, a terrible company when it comes to customer service.

This service was a horrible waist of money. They made me prepay for a year thanks I sucked it up even through the pandemic. I canceled with them three weeks before the end of my contracted time. Did there stupid cancelation appointment hoop they require and then was still charged an additional full month. When I called in and inquired they coldly told me that I didn’t give a full 30 day notice and would have to pay for a full additional month. I explained to them that my company is suffering and we are months away from going out of business pleading with them to do the right thing and reverse the charge. They guy on the phone simply said, “it’s our policy, there is nothing that can be done”. This is heartless. Don’t do business with this company, it has no integrity!

Tricked into signing a 12 month contract my Sam after I asked him can I cancel at any given time. Don't believe anything this company tries to sell you. They are more worried about their personal sales then your long term business. Read all the reviews.

Horrific contract terms. Don't trust them or the service. The service doesn't actually drive reviews to yelp, only to their internal review site - not public and doesn't help. They'll lock you in and keep billing even when they're not providing any services. Effectively a SCAM.

It has been a nightmare dealing with them. I have told them that I have wanted to cancel for months now. They refuse to be professional. They have since charged me multiple times against my wishes and have not given me the chance to even speak with someone who "has the power" to cancel my account. I wouldn't even recommend this shady company to my enemies..

We were able to resolve our differences.

Get away from this comapania, the only thing that this company wants is your card to take out $ 299 monthly. I have a small business and they lied to me from the beginning, they have not done anything for my business but to take money, and if you want to see is true this is the name of my business LA MASSAGE BY DESIGN, and you can see that they have not done anything for me. When I told them I did not want their services anymore for lying to me, they sent me an email saying that I had to complete the rest of the year. What I'm saying is that I did not even start with them and they have already taken 3 payments and they want to finish the rest of the year.

This company forces you to call them to cancel your subscription with them. I spent an hour on the phone with them, explaining why their product didn't fit my needs and that I'm done with them and want to cancel. They do not tell you in the account when the renewal date is. If you speak with them, they will tell you in an email. But they do not give you this information without speaking to them. If they charge you for the service, there is no way you can receive a refund. It's "not their policy". It is apparently in their terms and conditions that they offer no refunds. My client was not aware of this policy, however. And now he has paid another $270 for a service he was not using, and will definitely not be using any longer. The only reason he still had the service at all is because he felt coerced into keeping it. I thought it was just his personality being soft. Then I dealt with the aggressive tactics Signpost employs to retain their dissatisfied users. No wonder he felt guilty canceling. If Signpost has to resort to such methods to keep customers from canceling, something must be terribly wrong with their service. Apparently I'm not the only one who thinks it's vastly overpriced for the service they provide. Even that would not bother me nearly as bad if it weren't for the shady business practices and no refund policy. Worth is determined by ROI. If someone can get enough ROI out of this service to justify the high price tag, more power to them. However, based purely upon the difficulty in dealing with the company and the no refund policy, I recommend customers seeking a CRM stay away from Signpost.