SignpostReviews of signpost.com

This company will MISLEAD you. Do NOT fall for it. They try really hard to pursue you in the beginning to lock down their sale and as soon as they lock you down, they DO NOT FOLLOW THROUGH, TAKES FOREVER TO GET A SIMPLE RESPONSE BACK, SUPPORT TEAM SUCKS, NOT TO MENTION THE MANAGER WE WERE ASSISNGED TO IS NO HELP EITHER! And all the information they gave us in the beginning was a complete LIE. It sucks because I am the only person answering phone calls in the office right now and needed that extra support that they said they would offer. None of my phone calls were being forwarded to their team. And when I called my account manager, she changed the entire story of how their company works. Tamiko and Jeremy, shame on you. Time is of the essence, so save yours and do NOT hire this company.

I wish I could leave 0 stars. Took $520 from me for zero calls they took within a week of my mother's death and completely refused to refund any of it. That money was for my mother's funeral expenses. They are just awful. Save yourself the headache and stay away

We have been working with signpost for about a year. four months ago we found out that you cannot ever delete a contact. This is a problem because we are a business that has tremendous value in our customer list. We asked signpost to help us by creating a way for us to delete contacts. They were unwilling to do this. As a result, we attempted to cancel. They would not let us. We had to wait for 10 days for an appointment with the right person to cancel with. When we finally did speak with Tyler, he said that we would need to pay for another month because we had not cancelled early enough. This is insulting and shows how poor their customer service is. Do not give them you customer information. You will lose it forever!!

Criminal!!! Avoid!!! You will absolutely regret dealing with this company. Their product does not work and their billing practices are sneaky and deceptive. I tried to converse with them, but they don’t discuss - they merely tell you how to cancel. It’s laughable!!! I have instituted a lawsuit against them. Please avoid them - I should have and I regret it. John

Absolute worst customer service! Do NOT use this company. They have no one to ever help you in case your business has an emergency!

Before starting with Signpost our Google rating was 4.7. A few after working with Signpost we are now 4.3. This is due to their very ineffectual strategy to try and secure reviews. They suggested a blanket one-size-fits-all strategy to reach out to all of our more than 5k contacts. I expressed concern about this strategy knowing that people are more motivated to submit a negative review (even if they were a slightly unhappy) than to write a positive review (even if they were ecstatic). One particular Signpost employee talked me into it. I regret the decision to both hire Signpost and to be convinced to by them to employee a very poor strategy. After having fired them I realize that are either free or very inexpensive alternate options to do the same thing such as Mailchimp and Manychat. Also, if there's an issue (even if it's urgent) you have to wait several days just to talk to someone. Horrible experience with this company.

Crap material and the service is 0. All bad experiences around school. Constant break downs. And then they always find a way to charge for service even though it should be included in the plan.

I just tried cancelling, and I can't just click a button to cancel, I have to schedule an appointment, and then they tried telling me I had to pay for an extra month because I didn't give 30 days notice? 30 days notice, to cancel an online service? Yeah, that's a complete scam. You don't legally have to pay for a month of service you don't want, even if you tell them the day before a billing cycle, and them trying to steal your last $200 before you leave is shady as hell. Stay away from these people.