Doug H.
I could go on forever about the two…
I could go on forever about the two months I've been on this insurance, but I'll keep it at this: If you have a family, and your employer offers this insurance, opt out and get your own insurance. Customer service was made out to be very helpful, but the opposite is true. It's a lot of extra work, especially if the hospital you are at does not know their cash price for services at the time. I believe the company started with good intentions, but it has been nothing but a headache in an already complicated industry. Edit: they did offer a three way call. Customer care was incredibly rude not only to my wife but also to the hospital. They're the reason I'm leaving a review.
Response from Sidecar HealthMay 1, 2023
We are very sorry to hear you haven't enjoyed your experience with Sidecar Health. As you’ve learned Sidecar Health is different than other types of insurance. Instead of asking your providers “are you in network?”, our members ask “how much does this service cost?” for planned procedures or care. We recognize that this is more work versus traditional insurance and a completely different approach. Many of our members love that this extra work on the front end provides much needed transparency and additional healthcare literacy. Additionally, the upfront legwork helps ensure seamless process on the back end, which we know can be very frustrating with traditional insurance (including surprise bills). Hospitals are required to disclose their pricing and we feel badly that you had a hard time getting that information from them and that the 3 way call our member care offered for you with the provider wasn't to your satisfaction. We take these reviews very seriously and will be reaching out to learn more.


