shrubhub.comReviews of shrubhub.com

I got exactly what I was expecting- a great plan to use for our newly built house that does not have any landscape. Eve was great to work with and made sure all the items I requested were included. I am doing a few revisions- but they are very minor. A great experience!

I had an extremely disappointing experience with ShrubHub and feel compelled to share my story to help others avoid the same frustration. I initially purchased their landscape design services, spending a total of $1,458. Unfortunately, what I received was far from what was promised and utterly unusable. ### Ignored Instructions From the beginning, I was clear about my requirements. I wanted a pergola placed in the center of the yard with a concrete pad underneath to accommodate a hot tub. I also specified that no excavation could take place due to the proximity of my house to neighboring properties—there simply wasn't room for machinery to pass through either side. Despite my explicit instructions, the design completely ignored these constraints. Even worse, the satellite imagery they used was outdated and inaccurate, failing to show the close proximity of neighboring houses, which is a crucial detail. ### Incomplete and Useless Plans The plans provided were a mess. They lacked basic, essential details like measurements, wiring diagrams for light fixtures, and a proper irrigation plan that included the types of sprinkler heads. The 3D renderings didn't account for the fact that no excavation could take place and failed to consider existing structures like the air conditioning condenser unit on the back of the house, which cannot be moved. These glaring omissions mean that the plans are not just flawed—they are entirely unusable. No contractor could implement them, making the entire package a waste of money. ### Unfair Refund Policy I reached out to ShrubHub within their 30-day refund policy, fully complying with their terms and conditions. Despite this, my request for a refund was unjustly refused. I asked for an RMA (Return Authorization) number, as required by their policy, but was denied without valid reasoning. Their refusal to honor their own money-back guarantee is not just frustrating—it’s unethical. ### Conclusion In summary, I received absolutely no value from ShrubHub’s services. The designs were incomplete, ignored key constraints, and failed to meet even the most basic standards of usability. The company’s refusal to issue a refund, despite my compliance with their terms, has left me feeling cheated. I urge anyone considering their services to think twice. Based on my experience, ShrubHub is not a company that stands behind its work or its promises. I would not recommend them to anyone and will be taking further steps to recover my funds.

Word of mouth travels fast because I heard of Shrubhub from my co-workers and we needed a do-over for our ugly yard we had the call with our designer I think her name was Ava she was very detail-orientated anything we asked of her she got done we got our final draft Thursday morning and I am extremely happy with the end result highly recommend these guys!

I had a very satisfactory experience using ShrubHub. I uploaded the requested photos of my yard along with pictures of plants and trees I preferred. I also provided my ideas for the design itself showing the type of stone with grass checker board pattern I wanted and a center focus Japanese maple with water feature. All the items I stated were important were incorporated in the rendering and then they added additional suggestions that looked very attractive. I just wanted a good enough plan that a landscape installer could follow the design and create what I was looking and they did that. For the cost, it was money well spent.

Two months and nothing actionable. I was really excited at the prospect of Shrubhub. The promise a professional design for $237...sounds great. But not for my size yard, and not with 3D design...or revisions, lighting, etc. Everything is al la cart. Understandable, pay for the services you need...a little misleading but ok. After they upsold me, I ended up at $700. Fine. I gave them a hand drawn design of what I had in mind (arial photo drawn with colored pencil). Photos and video of my yard as well as the blank overhead photo. I gave them inspiration photos and a list of must keep e.g., existing shed, peach tree, septic system, etc. Fortunately, I paid for revisions and when they missed these things, it wasn't too big of a deal. So I asked again...nothing really different....just put in the things I asked you to put in. Each time I wrote them, it took a week or so to get a reply. Their supply list included my existing landscape so it wasn't actionable. I'm not sure it was drawn to scale which also makes the representation less reliable...as does the fact that my yard continues past the area they identified with a wall. I liked the 3D rendering overall. If I could visualize nothing for myself and just needed someone to design me something, they may have been suitable. For someone who already has an idea what they want and just wants to see their vision come to life...meh...ok. Because revisions are useless if I can't get them to the point where they incorporate all of my initial vision, working with them seemed too cumbersome. I requested a refund for the extras...not the initial $300...that I considered the price of trying something new. Still nothing.

Shrubhub is everything as advertised! Absolutely the best investment I have made for design services by far. Saved me thousands of dollars in design fees. Every design suggestion I made was captured and I was able to make multiple design changes until the design was exactly what I wanted. No hassles. No issues. And the drawings are absolutely beautiful. The 3D stuff is amazing. When I shared my backyard design with family they were astonished. Can't wait to get it built.

For the price listed it was a fair experience I had Katty as my project manager she was professional and listened to my exact details that I wanted done for my backyard also her designers worked their magic on the 3D template my only criticism would be the small wait time aside from that everything was great!

I worked with Helen from Shrubhub and would recommend her work. She did incorporate all my inputs and I was very happy when she was able to work on some of the minor follow-ups that I had. 4 (and not 5) stars only for how SH packages aren't super transparent with the pricing upfront.