shrubhub.comReviews of shrubhub.com

Designs were awful. communication was even worse

Alex Smith was great to work with and was able to help me finalize/improve a full backyard renovation design. She accommodated my needs and her renderings turned out better than I could have expected. I would definitely use her services again.

I had a very positive consultation call with my designer, Nina. She listened to my ideas and design goals for the area in my yard we wanted to landscape. They explained their process and, although they offered many up-sale services, were pleasant about me declining everything but the primary package purchased. Nina and Adrian completed an excellent design on time, incorporating all our discussed items. It was a very positive experience.

Purchased "3d Design Package - Back Yard" ($237) then upsold "30 Day Design Revisions" ($87) and "2D Satellite Design" ($77). During initial design consultation, I was informed I would need to ugprade to their "VIP 3D Design Package" due to the size of my back yard. Not only was this not clearly disclosed before purchase, but I was only asking for a small portion of the yard to be designed! It became clear to me that ShrubHub was just looking for opportunities to upsell, so I asked for a full refund since I was within the 30 day window for that. They said someone would have to call me back and I've been getting the run around today via email and chat trying to get a manager approval for what should be a simple task. Check the number of complaints at the Better Business Bureau -- do yourself a favor and steer clear of ShrubHub! I came to find out that ShrubHub is just "a communications platform for enabling connections between Users and Designers". In other words, they are just outsourcing your project! Quote: "ShrubHub does not have control over the quality, timing, legality, failure to provide, or any other aspect whatsoever of any work provided by Designers, nor of the integrity, responsibility or any of the actions or omissions..."

I would rate it lower if I could. This service is horrible. I paid for a design and unlimited 30 day revisions. I had my design call, when I goy my design back a week later it was clear the designer did not listen to anything I said. I have been trying since then to reach my design consultant Dave, who responded to my email saying I had to use the portal to set up a new call. There is no place on the portal to do so. I finally found a customer service number and spoke to someone. That individual informed me that in order to speak to someone I needed to purchase another upgrade package. So how do I communicate my revision requests I asked. You need to use the chat feature. I tried that, it is unmanned. So I was told to leave a chat and Dave will get back to me. I asked when, I was told be assured he will respond. What if I am not on line when he chooses to respond, I inquired, well if you leave the chat for an extended period of time we will terminate the chat. This is absurd. I told the person on the phone to refund my money, again tell Dave that on the chat....So I am in a doom loop. I am going to charge back my credit card and start writing more reviews. I do not buy their glorious reviews and when i dug deeper I found many poor reviews. They seem to be a good reputation management firm, but customer service is absent. This is a case of technology being used in place of service. It doesn't work.

Great design and good choice of plants. worth spending money. I will use their service for my next projects for sure.

I would give them zero if I could. They are terrible gave plants that would kill my dog. Horrible!!! DO NOT USE them! They absolutely suck!

Good experience, very easy communication and process for getting a backyard design. I did get my first design but needed adjustments which I received after only a week or so. Second design was right on point with what I needed. Not all material is perfect in the design but it’s a good representation of what my backyard can look like. Now I can change material to meet my needs. Overall for $500 it’s worth the experience. I would pay more than that though. Nina was very nice and helpful with quick responses.