shrubhub.comReviews of shrubhub.com

Big Scammers !! Be aware !! I purchased their package for designing my backyard and paid aprox $300. Whenever I tried to schedule the appointment the calendar on their website never works. I then had a family emergency and I contacted the customer support that I am now not in the condition to start my project and want to get a refund just after a month and upon that I was told that "do not worry !! We can offer you one free something service and you can get consultation anytime" In Oct 2023 after almost trying to schedule the appointment on their website the calendar again didn't work , So i contacted the customer support and said I want to schedule the appointment again as now I am done with my family issues and also with the remodeling work, Now here is the twist Customer support told me that your payment is only valid for year and now you will have to pay extra $100 to make it work. I was shocked and surprised as I they never reveal this anytime during the chat about the validity of this. How can I trust a company like this which never tells us when we ask for refund and now they are asking more money for the same services. If they would have told us when I ask for refund I would have cancel that package. I am also reporting this to BBB and Google reviews. Stay away from them as they seems to be running scams. Thanks Piyush

This is scam company! They did nothing! They kept my money! DO NOT USE

I found this app right after I signed up for Shrubhub and agree with previous comments. The 3D diagram is accurate to the dimensions I gave them but did not follow my description at all. The “30 day free consultation” really means it’s a window to upsell you other services. Asking questions about shrubs, wanting a revision are all added charges. Going to my local nursery should have been my first and only action needed.

This experience has been thoroughly disappointing. After waiting for two weeks, I received an unusable design. It was so bad that even my 8 -year-old son was mocking it. He's an avid Minecraft player who likes building complex homes with elaborate structures and bridges. The design I received looked like a 5-year-old child created it. The instructions, photo inspiration, and site drawings that I provided were entirely ignored. My house and lot looked like a wedge when the rectangular dimensions for the work area were clearly defined in my provided drawings. On top of the half-baked and unusable design, you will receive poor customer service with inadequate and short responses. I received no timeline-specific updates and no clear response. When I complained about my design and asked for a new designer, no information was provided besides a brief statement saying they would find another designer. After that, nothing. The design was quickly removed from their site, or I would have downloaded and posted it with my review. After receiving no clear update on the next steps, I requested a refund within the 30-day period with the option for them to produce a new design by a specific date. No updates. No design. No concern. I patiently tried to work with them, but there is only so much frustration a customer should be expected to face. When I asked to proceed with the refund I requested, as I still had no design, they claimed that the 30-day period had expired, which is false. These people are disingenuous and intentionally try to wait out the 30-day refund period. They refused to issue a refund even when presented with proof that I had already requested the refund. Their strategy of waiting out and ignoring frustrated customers until they give up simply won't work. This business needs to be investigated for questionable and deceptive business practices. I will post this review everywhere possible and contact appropriate agencies.

Don't waste your money!! It took forever to get any plan and they ignored all my notes and requests so got nothing I wanted and absolutely no details. Wanted a living green wall but was not given the type of species or type of herb, just a drawing of green plants nothing listed.

I paid $377Can for landscape design. The measuring and photo taking they required as prep was useful. When the phone consult happened, I was informed that the land between my property line and paved road increased the size of my property so the cost went up to $1800 - $2000. This land has city pipes in it, so I mow the weeds but cannot plant there. I refused to pay and am out $377.

The designers are terrible and didn't understand a thing i communicated. The designed were cookie cutter and looked bland, absolutely nothing like the inspiration pics i had put in. Don't be fooled by the pics in the website. Also the pricing is very deceptive. Will not recommend this service!!!

To anyone considering hiring this company, I would consider other companies. Yes, they make beautiful renderings however, in their contract, they promise to give you links to the furniture you can buy that fits in your area. This did not happen and after many many months of going in circles, they came back with furniture that won’t fit in my backyard. They certainly don’t care about the end result and only want to provide a pretty rendering. Save your money!