Lynette P.
misleading website
I called a local company with a local address and got a call center (corporate) who is only a referral service. When the referred local company called me, their quote was higher than on their local website. Fishy, fishy.
Response from Shred NationsMar 12, 2015
Dear Lynette, Thank you for taking my call today. As I explained, our representative you spoke with is new (it's her fourth day). It is never our intention to mislead customers looking for document destruction. New reps are coached to inform customers of that fact and then get assistance from a seasoned rep to explain details of our service. We apologize that you had a less than optimal experience with Shred Nations. We have spoken with the rep and the local shredding provider about this problem, and expect more professional interactions in the future. Additionally, many different scenarios can arise when quoting shredding prices solely based on estimated volume. Our intent is to always provide the safest and most secure shredding service at the best possible pricing. Of course it is your right to understand when pricing changes, and we will strive to do better at explaining these variances in the future. Thank you for your valuable feedback as it gives us an opportunity to help coach our newer employees. Keep in mind that you can alter your star review based on this new information. Please let me know if there is anything else I can do for you. Sincerely, Erik Larsen Shred Nations Customer Care 800-747-3365 x214