Shred NationsShred Nations is listed under Professional Organizations in Lakewood, Colorado.
Shred Nations (shrednations.com) has 412 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Professional Organizations · Lakewood, Colorado
Excellent
412 approved reviews, newest moderated first
Suzi R.
Shred Nations came on time, took care of my shredding efficiently. Technician was polite. Would recommend to family and friends. Least but not last, they came within hours of my call on Good Friday! Didn't expect same day service but very appreciative that they fit me in.
Natalie M.
I called and spoke with Matt and he was super helpful kind and efficient. Great experience overall!
Marlene D.
We needed someone fast before the fire department gave us a fire hazard ticket. They were there within three hours on the same day and the fee was less than two other companies that I contacted. Awesome!!
Melanie
I got 3 emails, none of which actually gave me a quote. I would like a quote please ASAP. Thanks.
Dr. S.
Had to give a rating, if it was up to us we would not have even given them one star. Called left message needing to reschedule for the next day , they came anyways 1st thing in the morning and picked up. We were not ready and will not use them/ or refer them to anyone. Next purge we will be using someone else who is quick to communicate and keep in touch. We asked to reschedule for a reason and didn't like they don't check before sending drivers out. Called them to tell them the 2 extra containers the driver left we will not be using , they called back stating they will pick them up in a week! Wish we wouldn't have called this company in the first place. We will not make that mistake again.
Response from Shred NationsApr 2, 2015
Dear Dr. Staff - Here at Shred Nations, we pride ourselves on partnering with secure, local document destruction providers who offer the highest level of customer service. We sincerely apologize that the provider we matched you with seemed to have dropped the ball here. This is not indicative of the service we provide to customers like you on a daily basis. We have reached out to the provider to get a sense of why this issue occurred, and we will be in touch as soon as we get an answer. In the meantime, if there is anything I can do to assist you, please do not hesitate to cal me directly. We want to resolve any issue when they arise, and we certainly appreciate your feedback. Thank you for your understanding. Sincerely, Erik Larsen Shred Nations Customer Care 800-747-3365 x214
Claudia D.
Shred Nation was professional and prompt, however they are doing business with companies that are not reliable. I was informed that someone would contact me to schedule a time whom I have never heard from.
Response from Shred NationsApr 2, 2015
Dear Claudia - I apologize that our local provider didn't fulfill their end of our process. We let customers know that a secure, local document destruction provider will be in touch to schedule your shredding - usually within the next business day. In your situation, the length of time is agreeably unacceptable. I have personally reached out to the local provider to expedite this process and I let them know that you are understandably perturbed by their inaction. They have been with us since 2010 and are usually extremely reliable. If you are not contacted promptly, please let me know so I can find another solution for you today. (Here is the response I received from the owner of our local provider already: Erik, That’s really odd because we typically contact them right away. Let me check with Melanie when she gets in at 8:30 because she most likely would have been the person to make contact. We will follow-up this morning for sure. Thanks, Tom Tom Nash Owner – General Manager) Their initial response in not indicative of the service we endeavor to provide. Your irritation is completely understandable and your feedback helps us continually improve our service. Please let me know if I can assist you in any way. Please accept my apologies once again for this uncharacteristic blunder. Most sincerely, Erik Larsen Shred Nations Customer Care 800-747-3365 x214
Arline
They answered my call almost immediately, man arrived about 15 min. after he said he would be here. He called ahead of time to say he was running behind, and would be with us in 10 to 15 minutes. Exactly on time. Efficient, easy, responsible and much appreciated. Thank you.
EVD
They called me within minutes to follow up with my quote request.