Shred NationsReviews of shrednations.com

Response from Shred NationsJun 5, 2015

Dear Catherine - Thank you for taking my call this morning so we can correct this issue. The timeliness of your feedback allows us the opportunity to follow up and we greatly appreciate the chance to do so. We were able to match you with two document destruction providers in your area and I have personally followed up with them to ensure you are contacted today. Please accept my sincere apologies for this mix up. We endeavor to have a seamless and user friendly process for customer like yourself and your willingness to allow us to amend things is greatly appreciated. Keep in mind that you can come back to this review and change the star review if you feel we are justified in earning a higher rating. Sincerely, Erik Larsen Shred Nations Customer Care 800-747-3365 x214

Response from Shred NationsJun 4, 2015

Dear Michele - Our information indicates that you spoke with one of our representatives here are Shred Nations yesterday. We apologize that our services were not explained in detail. We appreciate your feedback so we can continue to train our staff to be completely forthcoming in the details of how our service works. Most people are excited about using us because we can serve as a one-stop-shop for those looking to find the best pricing and service in the industry. We were able to match your needs with three of our partners in your geographical area so you would be able to have a choice in deciding who to hire locally for your document destruction project. We continually strive to improve our service, both for our partners nationally and for customers in search of reputable shredding providers. Since, according to your review, this was not properly explained, we can fully understand your frustration. Again, our apologies. If we can help you in any way, please feel free to contact us directly at the number below. Sincerely, The Shred Nations Customer Care Team 800-747-3365

Response from Shred NationsJun 3, 2015

Dear Peter - I left you a voice message. Your feedback today is both valuable and distressing. Our partners actually give us the price to quote and it is inconceivable that they would not honor that pricing. We have reached out to our partner that covers your zip code to find out what happened here and to rectify the situation. Please accept our sincere apology for this unsatisfactory issue - this is not how we normally do business. If I can assist you in any facet of your document destruction needs, please do not hesitate to contact me directly. If we cannot get this corrected in a timely fashion, we might be able to find you an alternative provider. Please let me know. Sincerely, Erik Larsen Shred Nations Customer Care 800-747-3365 x214