Shop Your WayReviews of shopyourway.com

Called customer service prior to making a purchase and verified that I had an interest free period. Made a large purchase and then was charged interest. Called customer service and was told that I had been given misinformation. Horrible company to deal with. Horrible customer service. Horrible choice for a credit card.

Total scam... have 33,000 points but the site says I have ZERO. There is no customer service just voice prompt messages that sound like people talking in their bedroom in the bronx (accents on the recordings)... never seen such an unprofessional system. I am thinking they are bankrupt and are just pushing people off with voice prompts... no way to talk or email anyone. Totally bogus customer service

Scam and a high way robbery ,I was with the sears credit card since the 1970s. Then the co changed hands for Shop your way. They had to issue me a a 2nd card when a false charge was on the 1st card they corrected it then the new card came I did not use it the co sent a payment statement with a new false charge and fees,which I told them on the phone and wrote letters stating I canceling the credit card and customer service with Citigroup and their Shop Your Way . Now they are trying to hold on to me.They can forget it.

Shop your way is automated and online system is horrible. The automatic system does not recognizes it own prompts. The customer services rep could not assist in resetting my password. I made three attempts only to be disconnected. After spending an hour being loop around. I had to agree to pay five dollar for a representative to process my pay payment. I was paying the balance in full. Here's the problem and my complaint. Shop your way give me two choices. I could have them to mail me a card get a new number and regrister my account just to reset my password or I could pay a $5.00 processing fee. I agreed to the $5.00. Then I was told I would have to wait one or two months for the processing fee to show up along with the new interest and we all know there interest price are crazy high before I can pay the total balance. When I asked for a waiver, I was told they can't do that in 2021 (really). I am very disappointing and will be happy when I am clear of this nightmare. Long post but I want everyone to feel my frustration.

I was trying to purchase a dishwasher on line. Before I could advance in the payment field I basically had to join "Shop Your Way" to be able to view my cart. Then when it came time to pay for my purchase I had to sign out of Shop Your Way so I could put in my card information AND so they did not have to give me the points I was to get from this purchase. What a frustrating experience. This SYW also wanted more personal information from me than I had to give to get a job. It is not an honest site and it is giving Sears and K-Mart a very bad name.

Unbelievable, what a scam. I get the card and call the number on the sticker to activate it. All I hear on the other end of the phone is 6 telemarketing scam attempts and then it hangs up. I go to the website on the sticker to activate and it won't let me in unless I download and install a new browser and extension. Only at the bottom of their website page under sitemap did I find a way to actually contact them. The "Customer Service" number on the card was also useless, just telemarketing BS. Was finally able to cancel the damn thing.

Shop your way redeeming points is a total scam.do not get shop your way credit cards!!! they are a waste of time waste of points you cannot use. I cannot believe a company like this is not being closed down by the feds. They would receive -5 Stars.

ShopYourWay, the Citi credit card is fine. ShopYourWay the program to use points is a total scam. You earn points from purchases at Sears and Kmart, or from using your ShopYourWay Mastercard. Technically, you are supposed to be able to use the points you earn to purchase anything at Sears and Kmart. In reality, only what is sold by these companies, not third party vendors, is elligible. But each time I try to make a purchase, the web site tells me I can't buy the item because it is not available for shipping or pickup. This leaves me with a tiny choice of things I can buy, usually stuff no one wants. Total scam!