Emily C.
MY HONEST REVIEW, i am no longer bothered about the refund if it means I must delete the review
Ordered two dresses that didn’t fit, so I payed £20 to send them back (they offer free returns) after also paying £100 for the dresses. They then refused to refund this over claims they’d been worn (they hadn’t apart from a try on). Edit: after reading some of these reviews I am surprised it turned up at all, in the reply you state they smell of perfume, please check you are referencing the right order as the dresses smelt stale and were incredibly creased when they arrived (fixable issues so not really a problem) I tried on the dress and it was too small (absolutely gorgeous though, I’d have just exchanged if there was a bigger size available) and it is possible that they could’ve stretched whilst I tried to force the zip up. However there is no possible way they could’ve smelt of perfume as I was not wearing any when I tried them on. Either this was a blatant lie or you’ve just made a mistake. I hope you’re able to resolve this issue soon. Also yes, this is a breach of my consumer rights as the dresses were returned the day after they arrived in the same condition they were received, if you are not satisfied with the condition you shouldn’t be sending them out like that
Response from WearRemiNov 11, 2021
Hi Emily, We are sorry to hear this review. However the dresses you sent back had clear signs of wear with very strong perfume/cleaning detergent scents. This is not a breach of customer rights as stated on our return policy “Returned items must have no visible signs of wear or use. This includes smell/perfume/scents. Items that are not returned in their original state will be sent back to you and denied the ability to return.” Kind regards, WearRemi Team



