VIDAReviews of shopvida.com

2.9418 reviews
Accessories
9th St 145, San Francisco, California

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VIDA

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About VIDA

Shop clothing, accessories and home decor designed by independent artists and manufactured responsibly. Every VIDA purchase gives the gift of education to our global makers and their communities.

VIDA (shopvida.com) has 418 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.

Also known as: shopvida.com
Website: shopvida.com
Category: Accessories
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 70% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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VIDA reviews

Showing 173 reviews with 1 star · Clear filters

Richard
Aug 25, 2021
Lack of transparency…don’t make the same mistake I did!
Placed a mask order for my kids and paid for overnight shipping. That was August 1st. Order # 672070. Since then, no update. No replies to my emails. Nothing. They accepted my payment and have not delivered. This company should not be in business! As with many of the recent reviews, all we want, as consumers, is for this company to take responsibility and to be honest.
Response from VIDAAug 26, 2021
Dear Richard, I'm sorry to read about your experience, but I'm here to help. Due to the current global surge in face mask demand, some customers are experiencing delays in delivery times; we've updated our Blog to provide the latest details: https://blog.shopvida.com/2021/08/20/status-updates-on-vida-face-masks/. We have sent you an email to the registered account so we can solve this as soon as possible. Thank you for your patience. Best, Abedyl // VIDA
Meemz J.
Aug 25, 2021
Dispute with your bank and wash your…
Dispute with your bank and wash your hands of these people!!@
Response from VIDAAug 26, 2021
Hi Meemz, I'm sorry to read about your recent experience but thank you for taking the time to post about it. So that we can help, can you send your order number to me at [email protected]; I'll make sure someone follows up with you personally as soon as possible. Best, Abedyl // VIDA
Rhi
Aug 24, 2021
Did not receive my masks
Ordered a mask 8/2 and still have not received my $400 order. I emailed them to ask when it will ship but i got the generic answer. What a crappy company! Do not buy!
Response from VIDAAug 24, 2021
Hello Rhi, I'm sorry to read about your experience with your VIDA mask purchase, but thank you for taking the time to post about it. So that we can help, can you send your order number to me at [email protected]; I'll make sure someone follows up with you personally as soon as possible. Very best Abedyl // VIDA
Gregory
Aug 24, 2021
I should have looked here prior to…
I should have looked here prior to ordering. First off, if you don't have the product in stock, say so and state that you are out of stock. As soon as I placed my order, it then said 10-15 days for shipment. I needed the product for my grandson who was traveling. He left today and the masks are still in the 'being prepared for shipment' status.
Response from VIDAAug 24, 2021
Dear Gregory, I'm sorry to read about your experience, but I'm here to help. Due to the current global surge in face mask demand, some customers are experiencing delays in delivery times; we've updated our Blog to provide the latest details: https://blog.shopvida.com/2021/08/20/status-updates-on-vida-face-masks/. To get you more personalized service, could you please reach out to us at [email protected] and include your order number? We will respond as soon as possible. Thank you for your patience. Peter // VIDA
KN
Aug 24, 2021
Scam company
I ordered masks on 8/7, and still no shipment. I used email address I found in this string of negative reviews to still get no information on shipment. I wish I had read these before ordering. Starting to realize this is a scam company that I am going to have to report.
Response from VIDAAug 24, 2021
Dear KN, I'd like to get you the most up to date status on your order. Could you please reach out to us at [email protected] and include your order number? We'll get back to you as soon as possible. Thank you. Best, Peter // VIDA
Gwen W.
Aug 24, 2021
Poor customer service
Even though there has been a disclaimer on their site that orders take 10-15 business days to process, we are beyond that time frame with no communication. This company is clearly not able to meet demand and good luck trying to get a response, or your masks. If you decide to try your luck, pay with a method that you can dispute later if you get scammed.
Response from VIDAAug 24, 2021
Dear Gwen, Due to the current, exponential surge in face mask demand, supply chains, warehouses, and logistics suppliers nationwide and across the world are impacted and delivery times are delayed. We'd like to get you the most up-to-date status on your order. Could you please reach out to us at [email protected] and include your order number? We'll get back to you right away. Thank you. Best, Abedyl // VIDA
Noneya
Aug 22, 2021
I've emailed every account I can find…
I've emailed every account I can find for this company and I haven't received a response for my over 400 dollar order. At this point, DO NOT BUY. I'M calling scam. All the articles that mention these masks must be PAID by vida. Take your money elsewhere. Another thought, every legit company is sold out. This company is still selling....
Response from VIDAAug 24, 2021
Dear Noneya, I'm sorry to read about your experience with your VIDA mask purchase, but thank you for taking the time to post about it. To get you a more personalized service and up-to-date status of your order, could you please reach out to us at [email protected] and include your order number? We will respond as soon as possible. Thank you for your patience. Abedyl // VIDA
Kelly
Aug 22, 2021
BEWARE
BEWARE! Ordered kids masks over two weeks ago, and paid for two-day shipping. No masks yet. When contacted, company pled supply chain delays and said two-day (costs extra of course) clock began when they shipped, so, in effect, when they decide to start the clock. I think I was scammed. Refused refund (only have one hour, after ordering, to cancel?!). BEWARE
Response from VIDAAug 24, 2021
Dear Kelly, I'm sorry to read about your experience, but I'm here to help. Due to the current global surge in face mask demand, some customers are experiencing delays in delivery times; we've updated our Blog to provide the latest details: https://blog.shopvida.com/2021/08/20/status-updates-on-vida-face-masks/. To get you a more personalized service, could you please reach out to us at [email protected] and include your order number? We will respond as soon as possible. Thank you for your patience. Abedyl // VIDA

VIDAReviews of shopvida.com

About VIDA

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Lack of transparency…don’t make the same mistake I did!

Dispute with your bank and wash your…

Did not receive my masks

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Scam company

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I've emailed every account I can find…

BEWARE