VIDAReviews of shopvida.com

Response from VIDASep 9, 2021

Dear Alyson, I'm sorry to read about your experience with your VIDA mask purchase, but thank you for taking the time to post about it. You can read the full specs on the M95 mask types which a small number of customers received, here: https://blog.shopvida.com/2021/08/31/kn95-vs-m95-masks-whats-the-difference/. As you can see, they are functionally identical to our KN95 Protection masks and are also FDA Registered. So that we can help, can you send your order number to me at [email protected]; I'll make sure someone follows up with you personally as soon as possible. Thanks for your patience. Best, Abedyl // VIDA

Response from VIDASep 9, 2021

Dear Jy, I'm sorry to read about your experience, but I'm here to help. Due to the current global surge in face mask demand, some customers are experiencing delays in delivery times; we've updated our Blog to provide the latest details: https://blog.shopvida.com/2021/08/20/status-updates-on-vida-face-masks/. To get you a more personalized service, could you please reach out to us at [email protected] and include your order number? We will respond as soon as possible. Thank you for your patience. Best regards, Abedyl // VIDA

Response from VIDASep 7, 2021

Dear Shari, I'm sorry to read about your experience, but I'm here to help. Due to the current global surge in face mask demand, some customers are experiencing delays in delivery times; we've updated our blog to provide the latest details: https://blog.shopvida.com/2021/08/20/status-updates-on-vida-face-masks . To get you a more personalized service, could you please reach out to us at [email protected] and include your order number? We will respond as soon as possible. Thank you for your patience. Abedyl // VIDA

Response from VIDASep 7, 2021

Hi Stacy, I'm sorry to read about your experience with your VIDA purchase, but thank you for taking the time to post about it. So that we can help, can you send your order number to me at [email protected]; I'll make sure someone follows up with you personally as soon as possible. Very best, Abedyl

Response from VIDASep 7, 2021

Hello Ivy, I'm sorry to read about your experience, but I'm here to help. Due to the current global surge in face mask demand, some customers are experiencing delays in delivery times; we've updated our Blog to provide the latest details: https://blog.shopvida.com/2021/08/20/status-updates-on-vida-face-masks/. To get you a more personalized service, could you please reach out to us at [email protected] and include your order number? We will respond as soon as possible. We appreciate your patience. Best, Abedyl

Response from VIDASep 7, 2021

Dear Jonathan, I'm sorry to read about your experience, but I'm here to help. Due to global shortages during the COVID-19 surge, mask color and labeling may not match photos on the website exactly. You may receive an M95 mask, which is a USA-made mask that is equivalent in protection to a KN95.) We've updated our Blog to provide the latest details: https://blog.shopvida.com/2021/08/31/kn95-vs-m95-masks-whats-the-difference/ To get you a more personalized service, could you please reach out to us at [email protected] and include your order number? We will respond as soon as possible. Thank you for your patience. Best, Abedyl

Response from VIDASep 1, 2021

Hi GP, I'm sorry to read about your experience with your VIDA mask purchase, but thank you for taking the time to post about it. So that we can help, can you send your order number to me at [email protected]; I'll make sure someone follows up with you on the status of your order as soon as possible. Best, Abedyl // VIDA

Response from VIDASep 1, 2021

Hello Alli, I'm here to help. Due to the current global surge in face mask demand, some customers are experiencing delays in delivery times; we've updated our Blog to provide the latest details: https://blog.shopvida.com/2021/08/20/status-updates-on-vida-face-masks/. To get you a more personalized service, could you please reach out to us at [email protected] and include your order number? We will respond as soon as possible. Thank you for your patience. Abedyl // VIDA