VIDAReviews of shopvida.com

I purchased 30 cherry-colored KN95 kids masks on August 8. On September 7, I received 30 light-pink Lutema M95C masks. While VIDA did say the color might be slightly different depending on supply, the color is VERY different. My child doesn't want to wear a pink mask to school. Also, we were told we'd receive a return shipping label so we can send back used masks for VIDA to recycle them, but I didn't receive one. Frankly, these aren't the masks I purchased. We can buy Lutema masks on the Lutema website or on Amazon for less money. In fact, I did buy Lutema masks on Amazon when I knew VIDA wouldn't get masks to me before school started. Unfortunately, VIDA is charging more money for Lutema masks and taking longer to ship them. VIDA should have just told customers they couldn't fulfill their orders, canceled the orders, and provided refunds. As soon as I received my order, I asked for a refund and told them I'd be happy to send the masks back. Four days later, customer service said M95C masks are just as good as KN95 masks and didn't address my request for a refund. VIDA has really fallen short here. If VIDA customer service sees this, here's my order #: 690648 and my service ticket #: 422494. Perhaps you should respond to my request for a refund. In the meantime, I'm going to write reviews warning people how the company is treating customers.

I ordered child sized "KN95" masks in August with a delivery date expected well before the school year. The masks did not ship on time and they arrived after the first day of school. WORSE YET (!) though I paid a large sum to buy many "KN95" masks (they claim "FDA approved") --- I DID NOT receive KN95 masks. The masks I received are labeled "M95c" - which is NOT any kind of a certified product. These masks are from an entirely different company - "Lutema?" who are they? Are you kidding me? How do you explain this VIDA? I'm inquiring with the BBB and also contacting all of the publications that pointed to your website. This is NOT ok. I have no way of knowing the quality of the mask that I am sending my child to school in right now. Shame on you.

Watch out!!! This company is trying to sell by creating confusion… their masks are NOT certified against ANY recognized protection standard. They announce themselves as KN95 compliance, however, they do not have proof for it. These masks are stamped with M95 rating which is not recognized by any authority and they do not offer any data to support their protection level. They are selling overpriced masks with no evidence they can backup the claims they make.

I ordered kids KN95 masks and they sent me cheap M95C. Really????? I want my money back NOW. You are thieves. I don’t care what you post in your blog.

We ordered 50 of these masks on Aug. 3rd and they didn't arrive until more than 4 weeks later. I complained to Vida customer support several times about the long shipping times for these and was told: "we are seeing good numbers of orders that can be fulfilled as soon as possible." By the time we received these masks, we no longer needed them (our family contracted the virus, unfortunately, picked up from our kids' school). I reached out to VIDA to try to return these while in the original box and was told they could not be returned despite not even opening the shipping package. I finally opened the box and all the masks are in tamper-proof plastic wrapping too (so I don't understand why I can't return them). I opened one batch of masks (they are packaged in groups of 5) to try on my daughter the ear strap broke on the first try. Unfortunately these Vida masks are all hype, driven by affiliate marketing and social ads, ridiculously expensive, you won't receive them in any sort of reasonable fashion and their customer support is unreasonable to boot. Save your time and money -- these masks are nothing special.

Don’t buy from this site!! I bought Cotten linen blend pants and top sets there is no cotton or linen in these clothes and I bought a large due to the measurements and they are more like a small! The fabric has a very thin and plastic feel to it and they are very cheaply made. The colours don’t even match! They also took about 9 weeks to arrive! You don’t get what you see them advertising. $79 in the bin 😢

VIDA was one of the absolute worst companies I have ever dealt with. The product I ordered sat in the warehouse for 30 days well beyond what was reasonable. I contacted them demanding a refund, but of course they screwed that simple procedure up. I strongly recommend that you avoid this company at all costs. Lutema is a much better company. Lead time from order placement to arrival at your door is less than 2 weeks. So much better than VIDA.

What this company is doing is illegal. They claim they are selling a product and deliberately are misleading customers - claiming that they are facing delays and shortages due to covid - knowing they do not actually have the product to sell. Instead they replace it with an alternative mask that if a fraction of the cost of the ones you purchase without notifying the customer of the change or giving them the chance to cancel. Instead, they claim that they are “identical” and that is NOT the case. The product is not a KN95c, it is a M95c by the company Lutima. I am furious. Read the other reviews. Edit and Response to Vida below: I already reached out when I originally posted this. You have yet to respond to my last email and this cut and paste is absurd. Updating your blog with this info after my order was placed and without contacting the customer is unethical and illegal. Due to this scam, which all customers are reporting, I have had to file with PayPal to get a refund. Legally, this does not fly.