VIDAReviews of shopvida.com

Update: 03/02 - Still absolutely zero response or communication from VIDA after sending them a message to the email they left in their response to my review. 100% a sketchy company that I wouldn’t recommend ANYONE do business with. Zero stars if I could. Update: 02/17 - I responded to the email they gave me in their reply. Even if it’s a 1 hour cancellation window vs 3 hours is irrelevant because I emailed them within 30 minutes of placing the order. I sent a message to the email address they just provided with screenshots and time stamp of my emails I sent them. Doubtful I’ll actually receive a response…but will update my review if they do and make things right. Placed my order on 01/12. Within 30 minutes of placing my order I emailed customer service to cancel. Their website states if cancellation request is sent within 3 hours of ordering, it will be honored. I never heard back. I emailed again on 01/16 to confirm that my order will be canceled. Never heard back. Today I got an email saying my order was shipped. Cancel my order like your website says!! Horrible unresponsive customer service. I want my money back!

I have an order that shows to be ready to ship and it is still waiting to be picked up even though I paid for two day shipping. I ordered 6 days ago!

The Vida Kn95 mask are very uncomfortable and do not fit well. You are only able to return if the sizing is incorrect. Do not buy unless you plan to keep no matter what!

Ugh. Wish I had read these reviews before ordering five vaccination card holders for Christmas. I ordered on Nov 29 and paid $18 for two-day shipping. Today is December 10 and they are "at the warehouse," whatever that means. Not sure this is a reputable company. Will give them another week to deliver and if they don't show up by then, will TRY and cancel order. Update: December 17 -- have received one vaccination card holder. Other four are still "at the warehouse." VIDA reps have said supply chain issues due to Covid are holding things up. But on their website they still say that the item will ship in 1-3 days after ordering. It is wrong of them to lie like this. I have downgraded my review to one star because of dishonesty of company.

vida driver driving is not good ..kindly check driver license and say that drive bus slowly and patients......In Covid. many number of passenger... bad experience in Vidaa

DO NOT BUY FROM THIS COMPANY. Ordered KN95 for kids & 99% filtration material masks. Read the nightmare story below. Website said KN95 kids masks take 1-2 days to ship. It took over a week! The masks that we received were extremely poor quality AND we paid a lot of money on shipping!! I emailed the company on 9/21/2021 to let them know the kn95 masks were awful. They were thin and had extremely sharp edges. The mask actually stuck me in the eye which caused my eye to water for a day. We threw the masks after that incident. Here is the companies response to my complaint: "Please know that we aim for nothing but excellent service to our customers. We still hope you can pay our website a visit and order from us again." I don't trust the 99% filtrated material masks. I'm sure these are absolute garbage as well. VIDA - DO NOT SEND ME GARBAGE AND THEN ASK ME TO GIVE YOU MORE MONEY. THIS IS NOT A REPUTABLE COMPANY. If you need GOOD quality masks & excellent service try KMACT.COM for Dr. Puri KF94s. They send out their orders immediately and the masks are excellent. IMPORTANT UPDATE - the company asked me to contact them (see their response to my comments below). I emailed them and THEY NEVER EVEN BOTHERED TO RESPOND.

I ordered kids FDA registered kn95 masks. They sent some off colored, weirdly packaged, unlabeled masks. when I emailed customer service they said the packaging was because they were trying to rush out orders...when I asked about not being labeled they said they were NOT the FDA registered KN95 masks, but were "equivalent" I did not spend over $100 for something that is "like" what I purchased. This is especially scary since they are a medical device to keep children safe! They offered a 40% off coupon to buy again and said this time they would send what I ordered. No thank you, I will be purchasing a different brand from now on!

I ordered 30 FDA registered kids KN95 masks on 8/16. Order arrived on 09/13. No manufacturer information, no manufacturing date, no shipping slip, no receipt included. Masks came in 6 thin plastic bags (5 each). This is seriously wrong! Who can trust the quality and safety of such products?! I emailed vida immediately and asked for return and refund. After 4 rounds of email correspondence, vida still refused to refund me. I contacted my credit card bank today. Will see how it goes.