VIDAReviews of shopvida.com

Response from VIDAMar 11, 2022

Hi Lisa, We do our utmost to ensure that the VIDA website clearly states the description of each product including the materials, FDA facility registration number, country of origin, and mask dimensions through a sizing chart. While we stand behind the quality and sizing of our masks, we already issued the refund. Loowee // VIDA

Response from VIDAFeb 16, 2022

Dear Michelle, I'm sorry to read about your experience here and the mask sizing issue, but I'm here to help and thank you for taking the time to post on Trustpilot. I'd like to understand what may have caused this, so could you please reach out to me at [email protected] and include your order number? I'll ensure someone gets back to you as soon as possible. Best, Abby // VIDA

Response from VIDAFeb 16, 2022

Hi Archyhunting, I'm sorry to read about your recent VIDA purchase, but thank you for taking the time to write a review. Since this is unusual, could you please send me your order number at [email protected] so that we can delve into this matter more fully and give you the response you deserve? I'll ensure someone gets back to you right away. Very best, Abby // VIDA

Response from VIDAFeb 16, 2022

Hi Karan, We do our utmost to ensure that the VIDA website clearly states the description of each product including the materials, FDA facility registration number, country of origin, and mask dimensions through a sizing chart. If you have any other concern, please feel free to reach out to us at [email protected] so we can better assist you. Abby // VIDA

Response from VIDAFeb 16, 2022

Hi Valerie, While we stand behind the quality and registration of our masks, I'd love to work with you on the mentioned issues. Please send me your order number at [email protected] and I will personally look into this for you. Best, Abby // VIDA

Response from VIDAFeb 17, 2022

Hi Ms. Rosario, We do our utmost to ensure that the VIDA website clearly states the description of each product including the materials, registration number, and country of origin. Please feel free to reach out to us at [email protected]; I'll make sure someone follows up with you personally regarding the test reports and certifications. Kind regards, Abby // VIDA

Response from VIDAFeb 17, 2022

Hi Jeff, We're sorry to know about the deliver delay of your recent VIDA purchase. The VIDA website clearly states the description of each product including the materials, registration number, and country of origin. We can also provide you with the necessary documents to confirm the authenticity of these masks. Please reach out to us at [email protected]; I'll make sure someone follows up with you personally regarding the test reports and certifications. Best, Abby // VIDA

Response from VIDAFeb 17, 2022

Hi Paloma, We're sorry to know the sizing issue of the masks you received. We do our utmost to ensure that the VIDA website clearly states the description of each product including the materials, registration number, and country of origin including the measurements - specifically, the sizing chart. The face size and shape differ from person to person which can cause a slight fit difference. We can definitely work with you on other mask size options or even a different mask type. Please send me an email at [email protected] so we can better assist you. Best, Abby // VIDA