VIDAReviews of shopvida.com

Response from VIDAMay 19, 2020

Hi Brant, I'm so sorry you've had this experience and that we'd not been able to connect with you about your order status. We did have some unexpected setbacks with mask orders due to international shipping problems related to COVID-19. We've recently resolved these issues and you can read about it here: https://blog.shopvida.com/2020/05/13/200000-masks-arrived-and-shipping-out. Please reach out to us directly at [email protected] and we will help with your order. We're here to personally help you, so please feel free to email today with your order number or email address. Best, Kelsey // VIDA & Co.

Response from VIDAMay 19, 2020

Hi Kim, I'm sorry for the experience you had with VIDA. I'd love to discuss any quality concerns directly. Please contact me at [email protected] (with your order number or the email associated with the order), so we can provide some assistance, and we'll promise to get back to you personally within the day, Pacific time. Very best, Peter // VIDA

Response from VIDAMay 18, 2020

Mel, I'm very sorry to hear that you had this experience. We did in fact have some setbacks with mask orders due to international shipping problems related to COVID-19. We've recently resolved these issues and you can read about it here: https://blog.shopvida.com/2020/05/13/200000-masks-arrived-and-shipping-out. Please reach out to us directly at [email protected] if you have not received your order yet. We're here to personally help you get you the latest information about your specific order, so please feel free to email today with your order number or email address. Best, Peter // VIDA

Response from VIDAMay 16, 2020

David, We're so sorry to hear about your experience with VIDA. Indeed, we did face some material delays on mask orders due to international shipping problems related to COVID-19. We've recently resolved these issues and you can read about it here: https://blog.shopvida.com/2020/05/13/200000-masks-arrived-and-shipping-out. Please reach out to us directly at [email protected] if you have not received your order yet or check our Live Tracker: https://shopvida.com/pages/order-tracker. It is available 24/7. Again, please accept our apologies and please stay safe. Peter // VIDA

Response from VIDAMay 15, 2020

Hi Owen, Sorry to hear about your experience. Due to international shipping delays related to COVID-19, we faced a number of issues with open orders that we are resolving as quickly as possible. For the latest, please see our recent blog post or contact us directly so we can chat - https://blog.shopvida.com/2020/05/13/200000-masks-arrived-and-shipping-out. You can reach out to us via email at [email protected] if you have not received your order yet and/or check our Live Tracker: https://shopvida.com/pages/order-tracker. We appreciate your patience during this time.

Response from VIDAMay 16, 2020

Laurie, I'm sorry to hear about your recent experience with VIDA. We are here to assist. Please send your order number or email address to [email protected] and we'll get your situation sorted. You can also utilize our Live Tracker at: https://shopvida.com/pages/order-tracker. Very best, Peter // VIDA

Response from VIDAMay 16, 2020

Suzanne, I'm very sorry to hear that you had this experience. We did in fact have some setbacks with mask orders due to international shipping delays related to the COVID-19 pandemic, however we are shipping each and every order as quickly as possible. We've recently resolved these issues and you can read about it here: https://blog.shopvida.com/2020/05/13/200000-masks-arrived-and-shipping-out. We would love to have you back as a customer. Please don't hesitate to contact us at [email protected] if we can assist you in any way. Best, Peter // VIDA

Response from VIDAMay 16, 2020

Hi Lidia, Please let us know how we can help! You can reach out to us, anytime, at [email protected]. We welcome your comments, so just let us know how we can assist you as you explore VIDA. Best, Peter