VIDAReviews of shopvida.com

Similar to another review on this site, I ordered and paid for 3 masks and 2 complete sets of filter replacements back in April. I just received my shipment today, only to find that I was only shipped 1 mask, one set of replacement filters and one extra replacement filter (not the whole pack). The packing slip was correct but my order is not. The shipping bag was not tampered with so someone in shipping purposely packaged this incomplete order in my shipment. I sent a support ticket in and got a response that my inquiry will be responded to in 3-7 days. This is all unacceptable after waiting 2 months for delivery.

Ordered masks on Apr 17 and paid for next day air when possible. Weeks go by and I received an email saying that my masks were held up by customs. A few more weeks go by and I get an email saying my masks shipped on May 13th. There has been no tracking updates since then. Why am I seeing that people received their masks when they ordered after me?

Ordered four masks on 4/29/2020 and theyshould have arrived within two weeks. Then I received an email telling me on June 3rd because they are coming from CHINA which is NOT told to you BEFORE you order. Looking at them they are based in California and nowhere on the site does it tell you their products are NOT made in the USA. Over a month for four masks is ridiculous and pathetic. Then theywant to only give you a $3 refund for their trash ass shipping cost. I don't recommed and will NEVER order from them again or recommend them. Trash ass company.

Ordered on 4/30. Status shows that the order was taken but has not moved to even the "production" phase much less shipping. They did, however, charge me immediately. Like an earlier post, I went off Health.com thinking I could get my order in something resembling a timely manner. I have placed orders from two Etsy sites and one from a company in LA. Those orders were placed AFTER my order from Vida, and as of today all of them have been received.

I placed my order on 4/30/2020 and haven't received the masks and filters I ordered. Two status emails to customer service over the last couple of weeks have not been answered. I should have researched reviews before placing my order but chose to believe an article on Health.com that said masks could be obtained at Vida and other companies. The article preface says: "Each product we feature has been independently selected and reviewed by our editorial team. If you make a purchase using the links included, we may earn commission." Shame on me for not vetting the source I chose to order my masks from...recommendation by Health.com or not. I went into my order status page and clicked on cancel and gave them my reason. Vida has a blog article on their site that says they've been shipping masks that got held up in customs so where are the masks we've all ordered? In the meantime, I've had to go to other vendors to buy masks. One of which I just found out about yesterday that is local and shipped my order the day after I placed my order. ..

I ordered my masks on 4/27/20 and haven’t received them to this day. Don’t trust what’s posted on their website regarding shipping time frame. It definitely did not apply to me.

They charge your credit card prior to shipment. No response when you reach out to them thru email or Facebook messenger. I ordered products from their website in April and have yet to receive the items, and status is still pending, nothing has shipped.

I ordered products of my OWN design TWO months ago and never received them! I have been emailing this company for weeks and they never respond! I just want my money back at this point!! I will NEVER use or recommend this business to ANYONE! VIDA&Co. STOLE my money and never sent me products! In a time like this where I have little to no money, this business makes me sick. How on Earth do you allow customers to purchase and never even respond to concerning emails!? TERRIBLE, TERRIBLE, TERRIBLE!