VIDAReviews of shopvida.com

Placed an order on 4/27/20 and still have not received my order. Later found out that the masks were stuck in China! I chose Vida because I liked their message and wanted to support. However, I regret that decision right now as I have not received my masks within the15 day time frame. I receive emails offering discounts on future orders though. So that’s... nice. Would like to have the first order fulfilled. Or a complete refund.

Sorely disappointed in these VIDA masks. They are extremely small and tight, and we have average-sized heads/faces. They barely fit my 4 year old nephew! The way they built in the nose clip is uncomfortable and can actually pose as a hazard. The material is thin and doesn’t feel like 100% cotton. And there are loose threads everywhere. These masks are very poorly made and I really regret buying the 4 pack. What a waste of money. Not to mention they took over a month to arrive, when they initially quoted 2 weeks. And as been noted, they are made in China. Do yourself a favor and buy masks from somewhere else!

their masks do not fit well at all and the metal for the nose moves around in the mask and pokes out of the fabric with a sharp point. Don't buy them and don't use for kids

Seriously still waiting, more than 2 months after ordering and several emails with customer service. Note, they were listed as "in stock" when purchased. A response that shipping is delayed is NOT acceptable after promised delivery dates are continually missed. Absolutely do NOT recommend.

When washed nose piece went all the way over to side steaming glasses. Put my $13 back in the bank. Order #217554. Took over five weeks to get here.

I ordered masks on April 20, but never received them. A UPS tracking number was generated, but never picked up or shipped. When I contacted VIDA they said there had been a problem, but help was on the way, and they would also send me another mask. So, now there are two UPS tracking numbers, still with no masks picked up and sent by UPS. So, 6 weeks since my original order and no masks received by UPS and obviously not by me. I live in New York City! Terrible service.

I ordered masks at the height of the pandemic in NYC, and Vida was the only company that claimed that I would get it within 2 weeks of purchase which was a hot commodity at the time. I later on got an email that they were delayed 2 more weeks, and then another, an additional 2 more weeks. I was really turned off by how long it took to arrive. When they finally arrived, it says to wash it before using. I cautiously washed them by hand just to be more delicate, and the tags came off, and they ended up getting some loose strings. I don't think these are good quality masks, and I'm not sure how durable they will be with continued washing. The masks also have an uncomfortable inner stitching in the middle, which you can tell is their way of being cost and material effective, taking scraps and conjoining them in the middle, creating that uncomfortable seam. They've since offered me 30% off my next purchase, but unfortunately, I will not be using it.

Horrible quality. Long and painful order/delivery process for masks that are useless. The material is very thin (you can see light through them) and the mask is so small that it is only suitable for a small child. This was a total waste of time and money. You responded that you would like my order number......I told you that experience and still you ignore. Customer service as well as quality are lacking! Totally expected more from Vista Print