VIDAReviews of shopvida.com

Took forever, but I new when I order there would be a delay. I went to the website TWICE and cancelled the order and never heard anything back. I assume whoever checks for cancellation just doesn't do the job they are employed for. order #304842

worst mask. It took forever to get this crap. It took 6 weeks for them to send this mask. I put to wash as soon as I received it. It completely shrunk to half its size. It doesn't even fit small kids. Please don't buy this crap. I will contact Better Business Burea and file a complaint. I can't believe CDC recommends this mask. I will be contacting them too. I will contact Paypal to get my money back. I'm so upset and disappointed with these guys

I ordered some masks. They took forever. I asked them to cancel. They took forever to reply. They said it was cancel, don’t worry. I got the masks anyway. I didn’t need them anymore. They said they were going to refund me. They never did... End of story.

Ugh, don't order from them!!! CUSTOMER SERVICE IS BEYOND FRUSTRATING! My order shipment was a problem and there is no real person to talk to in order to resolve it and instead they send vague emails that do not specifically address concerns or clarify anything. I have spent way too much time trying to fix and get shipment and still no resolution. BAD COMPANY!

I would give no stars, except I did get a response from customer service when I emailed them, so the star goes to the person who answered my email. I ordered two masks and filters from Vida on 5/7/2020. I am still sitting here with nothing... and, by the way, my credit card has been charged. I even keep getting surveys asking what I think of the product. I have tracked the original order, which said it had been shipped back on May 29th. I expected a delay as Vida informed. I did NOT expect that it would be stuck in "pre-shipment" via USPS for 10 days. I contacted customer service, and received an answer within 24 hours that my order seemed to be stuck in "pre-shipment". They replied that they would send out a new order immediately, and apologized. It is now 9 days later and the 2nd shipment, with a new USPS label, is also stuck in "pre-shipment" for 9 days! I'm about to cancel- I've been scammed. Stop-payment will be going on the CC. It's too bad because there are reports of the masks being good quality, but whatever scam they are running, creating shipping labels and then not sending out the products ("pre-shipment" means the label was created, but it hasn't arrived at the post office) is highly suspicious.

I ordered 4 masks and filters on May 2nd. I received an email that they had been shipped on May 27th. They have been in pre-shipment status since then. On June 6th I emailed Vida and was told they are waiting to be scanned by USPS and to allow for up to 10 days for delivery after the scan. It has been almost 3 weeks and I am still waiting. I emailed again to request a refund or an expedited delivery. This is beyond unacceptable.

The BBB needs to do something about the lie this company perpetrates in it's advertising. In all of their ads they make a point of saying, "This California-Made mask supports the livelihood of 70+ workers..." in not only one but several places prominently in the ads. I even found the company on a website that listed masks made by US companies. Not until the promised 15-20 day processing became 6 weeks did they fess up and say it was because the masks were held up in China. How is this not false advertising? I even emailed them about it and they said that the masks were 'designed' in San Francisco but manufactured in China. How is that not lying? Don't trust this company. Who knows what other lies they are telling. Update after Vida response: I entered a complaint on the BBB site for the issues above. Interestingly enough (or not), I was by far not the only one complaining about the false advertising about 'made in California'. How you can respond saying you are fully transparent is a joke and we all can see it clearly in your advertising and website. Don't hide behind some regional social impact claims, even if there is any truth to them.

I ordered 2 Vida Masks and paid for them. I received an email on June 6,2020 declaring "they have been delivered!" Not only have they "not" been delivered, no one will answer my 1st or 2nd email to find out where they are. I sent both emails to the link provided by Vida and on Vida's email response to me advising they were delivered 6/6. One would think they would respond.. UPS has not even been to my door. I live in an apartment complex and UPS, FED X delivery trucks pull up right in front of my glass sliding doors and I always know when they are here. It's bad enough that it took f-o-r-e-v-e-r for them to ship out and now who knows where they are. Tried repeatedly to get a phone number and none listed.Would have given 0 stars, but you have to click one to comment. Depending on the outcome, I "may" update stars. Update: received response from Vida and the standard generic answer to contact them at a different email address. I have already done this due to another party's review that provided this information. So, will wait and see if they respond. This entry is made one day after the original review. Update #2. June 24, 2020. Never received resrponse to email. i sent an email to the link Vida provided, requested they cancel the order and refund my money. Vida cancelled the order and my money is back in my account. Just don't bother with ordering from this company. Go elsewhere as this was wasted time and effort. I wish things had turned out differently.