VIDAReviews of shopvida.com

Update on my previous review/issue with Shopvida The company replied the day after my post and I contacted them 2 days later and explained in detail (again) my issue with them. 3 days later they responded: HI Bob, I'm checking with our team now and should have an answer for you shortly. That was over a week ago and I have not heard back from them. I would give them a negative rating but that is not possible.

I placed an order for a sweatshirt on July 21, knowing it would take 22 business days to receive. I tried to track the order and without success on August 30, I reached out to customer service. Alyssa responded on August 31 with the usual excuse about high volume of orders and support request; and it was obvious Alyssa didn't take the time to find out what I ordered because she mentioned " this mask is something you need urgently", when I ordered a sweatshirt. She then updated the response and advised that the order was still processing - after 30-days!!! I love the idea of getting a piece of clothing created by an artist, but really 2 months to create a sweatshirt? I was so disappointed by the lack of concern I cancelled the order. And I'm afraid to order with this company again.

I ordered 4 masks, and two (50%) were damaged upon arrival. The rubber piece used to adjust the ear loops were broken, making it impossible to wear the mask.

I'll skip waiting for month to get the mask. Happens. So I used it 3 times and the little adjusting tube broke. It is impossible to get the 2 fat ties thru the hole to string it back up. I bought the mask for the adjusting factor. Now one side adjusts; the other is tied. And I know why they sent 2 replacement tubes. They break. They break because the strings are too fat. Design flaw. Why are they selling this with a design flaw? I bought a similar mask, same tubes to adjust, elsewhere. Their strings are very very thin and work great. Shop there instead of Vida.

If you need a mask in the near future DO NOT ORDER THIS MASK. It takes MONTHS. In all fairness, this is not a review of the actual product, which I am looking forward to receiving some year.

Ordered 2 masks 1 was ok other one had no stretch in the ear tags and wont fit. I complained to them 3 times, each time they request photos of the masks!!! I gave that and still IF I request a replacement they need another photograph.Rediculous. Do NOT order from them. EB

The 4 masks I recently purchased are too small to fit this average adult male, measuring barely 5" from top of the nose to under the chin. I'm not fat, nor have an usually large face or head, but these did not go under my chin. Also the ear fastenings were so short that even at full extent, with the toggles taken off, they were pulling the mask open to the extent that every time I breathed out I could feel the breath fluttering my eyelashes. My opinion? Not worth the money, uncomfortable and couldn't keep me, or anyone else, safe. Mike Walter

I have been trying for days to reach a representative from VIDA. Seems to be no customer service number. The bulk order email they have listed on their website does NOT work.