shopvejii.comReviews of shopvejii.com

Ordered 3/22/21 and still haven't received half of my order. And the shipping costs are astronomical!

I am thrilled with the variety of items offered but I have concerns about how cold everything was when I finally received it. All ice packs were just cool and completely defrosted and some things that were supposed to be firm were very soft. Frozen items, once refrozen in my freezer and taken out to use, were all stuck together. I'm happy to order again in the future but I may wait a bit for these logistic issues to be worked out. Also both of my express orders took much more time to ship than advertised.

Have had two orders and the product has not arrived frozen. The first order was completely warm and it was replaced which was very nice and the replacement arrived cold but soft the second order had the same issue. Dry ice may be a better solution being that we are in Florida the heat here is extreme. I love the product mix and want to continue buying but concerned as we get into the hot summer months.

This is the second order I have received from vejii. The first was totally ruined because all the ice had thawed and the food was spoiled. I decided to try again. This time some of the ice was thawed and had leaked spoiling the paper packages of some food, but things were still cold. I would like to suggest that you improve your cooling set up. I recently received two orders from "Imperfect Foods" they use a similar insulation to yours, but put the cooling bags under the bottom packing and that keeps everything dry. It also insulates the coolants and they don't thaw quickly. They use a large "Nordic Ice" block which is drain safe. It's a keeper! Great for coolers, etc. The Imperfect Foods company also has organic and vegan choices, so at this point I'm going to keep using them. Thank you, Kathryn

I ordered stuff where they informed me after I received a package that I am not gonna get everything I ordered because they were out of stock. Nobody mentioned anything earlier to me. I didn’t like they charged me first and then figured out they out of stock of things. I wasn’t really happy with that

Final Update: I want to like this company. And I wanted this to work. The front line people are great (seriously). But this company has supply chain and quality issues that make them more trouble than they're worth. There's been an issue with nearly all my orders with them (missing items, warehouse issues, things arriving thawed because they can't get them out in time, things out of stock that they fail to make note of on their site, etc, etc). This is a start up company and I like doing business with those as a rule. But until they address their problems, they aren't going to get my business again. Previous Update: This company resolved the issue with style. Very impressed with their above and beyond approach to conflict resolution. First Issues: I ordered from this company for the first time over a week ago.. To be clear, the first shipment being delayed and ruined was not on them. It was on UPS. A shipment that was supposed to be here on Friday wasn't delivered until Monday. It was warm and not safe for use, so we discarded it. But they issued a replacement shipment over the weekend. Though I had to contact them to send the entire shipment. It is now the following Wednesday and it still hasn't shipped. I've reached out to them was told only that I'd receive a notification when it was shipped. That is not acceptable customer service. This was not my fault either. I've still not gotten my money's worth.

I really love the availability of products on Shop Vejii but the shipping experience was a bit of a drawn out process. I understand that the large winter storm impacted us not being able to receive our order until about 2 1/2 weeks from date of order but the customer service was severely lacking when I reached out for help. I love that the products were shipped with dry ice and inside a cooler, but it was styrofoam. There are SO many better (and environmentally friendly) options to use aside from styrofoam. So I won't order often from Shop Vejii, but only as a treat because the products I liked the most were frozen products that are difficult to find elsewhere. I would suggest realistic timelines for shipping, and shipping updates to be available to customers. I also suggest a higher caliber of customer service than "we are sorry we are experiencing delays and will ship them as soon as possible." Because that is an excuse, not an answer.

First shipment was destroyed by the ice packs exploding the gel everything and it was all defrosted. Next shipment came in was fine and the other half of shipment came in the sour cream and vegan spread was frozen so they got ruined so had to throw them away. The shipping took to long for grocery. Should be received in a day or two. Took over two weeks to get my shipments. The food was good. By the time I got some of the cheese and bread was almost out of date to eat. I had to throw away to much for the prices.