Kim Leary G.
Very disappointed
UPDATE: While we are impressed with the level of customer service, causing us to bump up the review by a star, the replacement set unfortunately arrived in much the same state as the original one did. We have assurance that they are working on their shipping practices and we'll potentially try them out again down the line with a much smaller order. __________________________ We were so excited about the variety of products that we made a large order. We had been told there was no shipping but there was on our order. It took almost 2 weeks to receive and we never had a clear indication of when we would receive it. The external box was not damaged so we can't blame UPS, but all the boxes on the food items inside were pretty wrecked up and the cooling packs were not cold any more. One item we ordered must have been mislabeled on the site because we had ordered a Field Roast Apple Maple sausage, which we had never seen before, but received Apple Sage, which we get all the time locally for a lot less. The food itself seems like it's probably cold enough, but barely - and probably, had it not still been cooler weather, it would not have arrived in any condition to eat. As it is, we're a little worried about it. We were impressed by the tremendous variety but will not be shopping here again.
Response from shopvejii.comApr 1, 2021
Hi Kim, this is certainly not the experience we want you to have and we would love to be able to turn this around. We'll reach out to see what we can do to turn this around.