shoptaurus.comReviews of shoptaurus.com

Shoptaurus.com has terrible customer service. Basically they tell you right out they don’t give a crap about you or your business. Very poor customer care. Spent a good amount of money with them this year but will never give them another penny of my money do the disrespectful handling of a situation that they created! GOODBYE FOREVER tauras.

Bought a 6 pack of TX22 mags on 3/14/23. I contacted them on 3/36/23 asking when is this item going to ship? The reply was we can not fulfill your order at this time you'll receive a refund in 10-14 days. That's ridiculous so I asked for a discount code or something for the inconvenience. She replied with they don't do discount codes. So only shop from shoptaurus.com if you feel like loaning them $100 for a month with no interest.

I was trying to get a laser pointer, holster and knife. The first two was supposed to be for a G3C and that's what I type in there search bar. Well you figure only thing for a G3C would show up, no, not this site. Wrong holster was ordered, my fault. 10 minutes after the order, I canceled the order. No problem, until they tell me that it's to take 7 to 14 days to return my money. This is ridiculous. It did not take them 7 to 14 days to take my money???Really???. It should work the same both ways. You take my money within minutes, return my money within minutes. Remember no product has shipped in the 10 minutes of ordering. Sorry.

Terrible customer service. No way to cancel an order through the website, and sending messages using "contact us" webform just goes into a black hole. 3 contacts with the company and they could not cancel my order, now I am dealing with a nightmare trying to get my item returned and refunded. This gives me zero confidence in the store and will not buy anything from here. I can see from the other reviews Taurus has no problem treating their customers like garbage.

Bought a new Taurus G2C from local gun store. Called Taurus Warranty Registration Line as instructed in sales sheet included. Woman asked me to make sure my gun was unloaded and no ammunition in chamber of weapon. I asked her what that had to do with registering the Warranty. She said she could not talk to me on the phone unless I could assure her that my weapon was completely unloaded. So, Taurus insists I be unarmed and exposed before it allows their service operators to talk to us, their Customers. This flies completely in the face of the reason people buy guns. To protect ourselves and our property. STUPIDITY!

The best thing is to contact the attorney general's office and file a report. Then call your credit card company and stop payment..

My shipment has been all up and down the east coast for over a week now. It's been to Jacksonville,Fl. twice now..This could have been delivered a week ago..These ppl use a shipper called AfterShip. Worst incompetence I've ever seen..Will never buy from shoptaurus ever again..

I placed an order on 11/11/2022. As of 12/5/2022 I have not received my order. I requested a refund on 11/28,29. They said it would take 7-14 days. Called on 12/2 for status on refund was told it's processing. Called on 12/5 was told it shipped so they couldn't refund until I returned it. Got the shipping # and it went out 12/3 in the early afternoon. AFTER asking for a refund. I know they will charge me a restocking fee for their incompetence. On top of it all. DO NOT SPEND YOUR MONEY HERE>