Silk & SaltIn each of our designs, we envision you, our client. We wish to create clothes that best suit your lifestyle and body. Our motto is that every woman deserves comfortable luxury clothing.
Silk & Salt (shopsilkandsalt.com) has 448 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Clothing & Underwear · Reno, Nevada
Excellent
Clothing & Underwear · Henderson, Nevada
Excellent
Clothing & Underwear · Las Vegas, Nevada
Excellent
Clothing & Underwear · Carson City, Nevada
Excellent
448 approved reviews, newest moderated first
FL
Bought a jumper in black and loved it! bought the same jumper in a pattern and it was not the same material. I still wear it, but it doesn't sit as well as the first one. No mention of different material in the description.
Response from Silk & SaltMar 1, 2023
Hi Felicia Thank you for this feedback You have probably bought 2 different collections of the garment. Please contact us with the photos of the jumpers and we will be happy to assist :)
Barbara
Every experience I have had with your company has been great. I'm addicted and have never been disappointed. Your customer service is excellent and shipment is fast.
Response from Silk & SaltMar 1, 2023
Thank you Barbara ! See you soon :)
Leslie W.
The suit jacket is a slightly different color than the suit pants. The jacket is a little too boxy and I have to get the pants tailored.
Response from Silk & SaltMar 1, 2023
Hi Leslie Thank you for this feedback Please check your inbox, we have contacted you so we could better understand this issue. Thank you
CYNTHIA D.
Bad Customer Service - I have bought from this website 4 times, with a total of $500+, and have recommended it to my friends who have purchased as well. I earned 1000 points with their rewards program to turn into a $100 credit off a purchase. Unfortunately I needed to return 2 out of 3 items in the purchase, and the company would not return my any points so that I could use them on a future purchase. Also, rather than taking $100 off my entire order, they took some money off each item, so even though I had a $100 off, I still had to pay for the one item I kept, which was less than $100, and lost the rest of the $73 off reward. My purchase amount refund is also a store credit. Once I use the store credit I will not be buying from this website again.
Response from Silk & SaltMar 1, 2023
Hi Cynthia Your points were instated with a coupon code as for your request , only after you have got the coupon code you have asked for the points - which is also eligible and there is no problem with reinstating points As for the "By product refund" this is just the way our system works. You are very valued as a customer and all of your requests were answered in a timely matter and with the highest industry standards. Please notice that your communication with our CS team was not clear and our agents were having a hard time understanding your requests , as you have contacted them through complete pages of email communications for this request - which i can see was taken care of after better understanding. I apologise for any inconvenience this may have caused
R H.
I love, love, love my blazer. It's so versatile..I can wear it with jeans, a skirt or even a maxi dress.
Response from Silk & SaltMar 1, 2023
Thank you ! Enjoy your new blazer :)
Ann
The customer service appears to be quick and repsonsive.
Response from Silk & SaltFeb 21, 2023
Thank you Ann ! Always here for you :)
Melanie M.
Prei was extremely kind and helpful with my concerns regarding refunds and exchanges. They listened to my frustration and handled the situation professionally and promptly. When I had an additional question about the return, they were just as kind and helpful and efficient as before.
Response from Silk & SaltFeb 15, 2023
Thank you Melanie ! Prei and the rest of our CS team is always at your service :)
Angel
customer service was very helpful in allowing me to use my points and credit on the order I was making. Not only was I able to use my points and credit, but she allowed me to use a discount code as well.
Response from Silk & SaltFeb 15, 2023
Thank you Angel Glad we could assist :) See you soon !