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Shopshopslive (shopshopslive.com) has 75 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Lynn
I have bought many bags from Japan and the U.S. on this app. No issues.
Response from ShopshopsliveNov 26, 2024
Thank you for shopping with us and for taking the time to share your review! We're delighted to hear that you're enjoying your experience on ShopShops—it means the world to us.
Vicky B.
1/2 star for this store. Please do not buy bags here or in any of the live show store. Super delayed shipment and zero customer service. you’re on your own and most of the stores ate scammers! pls report any issues to BBB. They have no return and if you return or do not pay the import taxesz You will pay for return shipping of $300 plus. It means you cannot return. Pls report any issues to BBB USA about this shop shops.
LAB
I made a purchase following the size chart & surprise, surprise; the items were a NO fit. I immediately made contact for a full refund which they guaranteed but only recently received a response after numerous contacts. They waited to acknowledge me until the 30 day return policy had passed & have offered me my shipping cost back, a 15% discount & to keep the useless bras as if I'm a storage unit. They have since offered me 25% but I feel that I am justified in requesting a refund for items that were improperly advertised. I wish I would have read the reviews first.
Response from ShopshopsliveDec 6, 2024
Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience didn’t meet your expectations. Providing high-quality products that match their descriptions is a priority for us, and we hope to have the chance to regain your trust in the future.
Idoya
Horrible. Do not buy from warpdoor japan ltd nor ShopShops. They sent a fake Louis Vuitton cardholder and i lost $523.00. It cost more than the Louis Vuitton store. They are scammers. Please don’t buy from them. Read all the other bad reviews.
Response from ShopshopsliveDec 6, 2024
We’re truly sorry to hear about your experience and believe we can make things right. We take authenticity very seriously at ShopShops. If a product is determined to be inauthentic, we will certainly refund the item, and the seller may be banned from the platform. You can read more about our process on that in our terms of service: https://www.shopshopslive.com/pages/terms-of-service. Please reach out to our team at [email protected] with your order information so we can look into this for you. We hope to have the chance to regain your trust in the future.
Irene
I purchased a Theory 100% cashmere sweater and an LV carryall in monogram. The shipping was super fast, and the price was great! The LV bag is also authenticated by Entrupy! will come back for more!
Thalia G.
Hey I’ve ordered a Louis Vuitton bag on march 28 2024 I paid an amount of 252.64 dollars ,a small sling bag Today is the 14 April I’m still waiting on my bag Is there anyone who can help me get in touch with ShopShops and please get back to me My order number is 2303241101039707
Geraldine B.
Don’t order from this app. I ordered a Celine nano two way bag and it’s been more than 20 days no delivery it says in the app that it’s been shipped but it’s not. I tried to chat the seller and the contact support on their app but no answer. This app is a scam
Cheryl C.
It takes forever for them to send your item, I have one item that says processing until now and I ordered it last November 25,2023 and it also said it will be shipped from NY. On the website when you order it says that 3 days for same country and 21 days for international. I already contacted shopshops customer service too. The only fast delivery that I never expected to happened is their cheap mystery boxes, do not fall for it! And also, seller WARPDOOR Japan LTD refunded me for my item after two days from buying the item and told me that it was sold at the shop. I am hoping to get my last item delivered or just get my refund.
