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Shopshopslive (shopshopslive.com) has 75 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Lisa G.
Trying to buys everal "mui-muiw' those Hawawii print dresses. What is wrong this site? "Best Lives Shops"--great prints great prices.. I press in the printed dress. Comes off another dress. love the stuff but what a bad site!
Dominic B.
Do not order from here, your parcels will never arrive, said it’s been delivered 2 weeks ago when it hasn’t
Lovely & C.
Reporting for my mom. She ordered a bag, FedEx delivered an empty box. She reported it immediately to Klarna and ShopShopsLive and no one has been able to help her. They stated that FedEx said they delivered the package so her claim has no grounds. Yes, they delivered a package with only packing peanuts inside. They won’t investigate further and want her to pay for an empty box. She filed a police report and sent it to them and that was not enough for them. DO NOT SHOP FROM THIS APP. ZERO CUSTOMER SUPPORT. ZERO HELP. They will not protect you from scammers and from people that steal in the postal service. I’m filing a claim with the Federal Better Business Bureau because this is ridiculous.
Response from ShopshopsliveAug 22, 2025
We’re sorry to hear about this experience and understand how frustrating it must have been. We investigated with both the seller and FedEx; the seller confirmed the item was packed securely, and FedEx confirmed the package was shipped and delivered. A dispute was also filed with the bank, and after reviewing the documentation from all parties, the bank resolved the case in favor of the seller. While we regret the outcome was not what the shopper had hoped for, the claim was carefully reviewed by the seller, FedEx, and the bank. Protecting our buyers and sellers is very important to us, and we continue to refine our processes to better support customers in situations like this.
Denise M.
DO NOT BUY!!!! Worst customer service! I’ve been a loyal customer however recently was sent clearly the wrong item and reached out to their customer service thru email . Mind you they don’t have a phone number so that’s another hassle as you have to wait for them to reply to your emails. Ive been waiting for my refund or the correct item to be shipped for almost a month now, everytime they reply it’s one and the same line SORRY FOR THE INCONVENIENCE,WILL REACH OUT TO THE SHOP “ every f’cking time. You’re not really talking to someone it’s pretty auto generated reply. DEE88
Response from ShopshopsliveJul 25, 2025
Hi DEE88, We’re truly sorry for the frustration you’ve experienced, and we appreciate you taking the time to share your feedback. Please know that ShopShops is a marketplace platform, and as such, the sellers are responsible for fulfilling orders and processing refunds or exchanges. While we understand this may cause delays, especially when sellers are unresponsive, our team is actively following up on your behalf to ensure a resolution. We apologize if our responses have felt repetitive—we're doing our best to push the seller to take action, and we’ll continue to escalate this until it's resolved. We completely understand your disappointment and are reviewing this experience internally to improve our customer support processes moving forward. Thank you again for your past support and patience. If there's anything else we can do to assist you, please don’t hesitate to reach out to us, and we’ll make sure it’s prioritized.
AnonymousNna
My experience with ShopShops started off great. Most of the items I ordered were delivered as expected, and for the few that weren’t, I received timely refunds. Customer service was responsive and helpful—until recently. In April, I ordered an item specifically for a funeral. I received notification that the item was delivered just before I was leaving for the airport. To my shock, when I stepped outside to retrieve it, the package was nowhere to be found. I checked my Ring camera—no motion alerts, no deliveries recorded. After refreshing the FedEx tracking page several times, I saw the "proof of delivery" photo—unsurprisingly, it wasn’t my porch. I immediately contacted FedEx. They were able to retrieve the package but instead of redelivering it to me, they returned it to ShopShops. That’s when the real issue began. It’s now June 23rd, and I’m still fighting for a refund. ShopShops refuses to file a claim with FedEx on my behalf and won’t provide me with a “Claim Filing Waiver,” which FedEx requires for the recipient to open a claim. It’s incredibly frustrating and disappointing to go through all of this over a single order. But in a way, I’m glad it happened with a relatively inexpensive item rather than something like a $5,000 bag. This experience opened my eyes to what I now see as a deeply flawed business practice. Regardless of the outcome, ShopShops has lost a customer. Buyers BEWARE!!!!!
Response from ShopshopsliveJun 24, 2025
Thank you for taking the time to share your experience - we’re truly sorry to hear about the frustration and inconvenience you’ve gone through. We understand how disappointing this situation must have been, especially given the time-sensitive nature of your order. To clarify our process: when a package is returned to our warehouse—whether by FedEx or under the seller’s instruction—we typically re-ship the item to the shopper within 48 hours. If a claim with FedEx is needed, we do our best to assist within the limitations of the carrier’s policies. We’re very sorry if there was any miscommunication around this. We’d like to look into your case right away. If you could provide your order number or contact us directly at [email protected], our team will review the situation and do our best to resolve it promptly. Thank you again for your feedback — it helps us improve, and we hope we can regain your trust. Warm regards, ShopShops Customer Experience Team
Guyanne B.
Where do I start??? First of all, my experience with shopshops until June 3rd had been great. I purchased a backpack from seller EEsme Luxury Store on April 27 that took way too long to be delivered. Upon receipt, I noticed the bag had many flaws that were not disclosed during the Live. Reached out to shopshops for assistance and they sent me a return shipping label. The bag was returned on June 3rd and to date (June 20th), I have not received my refund of $1012.47. I have gotten mixed messages from both the seller and shopshops, each blaming the other. Seller has since stopped responding to my messages and so has shopshops. Some of the responses received have been “seller’s account is insufficient, we have asked them to recharge their account.” Seller states they processed the refund and it’s up to shopshops. In any event, I am out of a bag and $1012.47. My refund is still “pending”. I need my refund! Extremely unprofessional and poor customer service. Order number 2504280017127369. UPDATE: refund has been finally issued (today).
Response from ShopshopsliveJun 23, 2025
Hi, we sincerely apologize for the frustration and confusion you’ve experienced. We understand how upsetting it is to be without both the item and the refund, and we’re truly sorry this has happened. To clarify, ShopShops is a marketplace that connects buyers with independent sellers. We do not hold seller funds, so refunds must be processed directly by the seller. That said, this particular seller has violated our platform policies and has since been banned. We’ve also confirmed that you filed a dispute with your bank, and we’ve accepted it on our end. The bank should now be processing the refund back to your account. Once again, we apologize for the inconvenience and are actively reviewing our processes to better protect our buyers. Please don’t hesitate to reach out to our customer support team if there’s anything else we can do to help.
Farhana C.
The sellers are extremely shady and shop shops takes no liability for it. They are not accurately disclosing the bags are being painted or the condition of the bags. Sometimes even selling fake bags and allowing the sellers to sell the item. The Chinese market is very shady.
Response from ShopshopsliveMar 18, 2025
Thank you for sharing your feedback. We take concerns like this very seriously and have already reached out to the seller to address the issue you mentioned. To ensure confidence in our platform, we’ve implemented a policy requiring all bags sourced from China to include Entrupy Authentication. If you have any doubts about the authenticity of an item, please contact us directly at [email protected] so we can assist you in resolving the matter. Our customer service team will keep you updated on the issue you raised as well as the resolution.
Cassie Lou E.
I made a purchase over a week ago and my item has not shipped and customer service is not responding to any of my emails.
Response from ShopshopsliveFeb 26, 2025
Hello, Thank you for reaching out to us. Upon reviewing our system, it appears we have not received any prior email communication from you. To address your concern promptly, we have proactively sent you an email directly to assist further! We sincerely apologize for the delay in the delivery of your order. As this purchase was made from an international seller, please note that the transit time is longer than a domestic shipment. While the extended transit time is unfortunately beyond our control, we completely understand how frustrating the wait can be. We truly appreciate your patience and understanding in this matter and extend our apologies once again for any inconvenience caused. Please don’t hesitate to reach out if you have further questions or concerns. Best regards, The ShopShops Team
