ShopseatingReviews of shopseating.com

I recently bought a Aeron chair from Shopseating and what arrived was laughably wrong. I ordered a fully adjustable chair in lead in size C with adjustable arms and hard floor casters. What I got was a basic chair in graphite in size B with non-adjustable arms and standard casters. Two emails and four phone calls later, I finally have a return shipping label. I have no idea how long or how many phone calls it will take to get the money credited back to the card. The weird thing is that I don't think these guys are malevolent or frauds, I just think they singularly and woefully disorganized. They were as pleasant and apologetic on the phone as they were unhelpful. So, I truly wish I could recommend them, but there's really no way I can.

Ordered a Steelcase Leap V1 highback chair via eBay - their listing, pictures and description were very specific about this chair having V1 features. Shipping was fast but what they sent was a mish-mash chair with V1 base, frame and arms but V2 seat pan (no adjustable lip) and back (stiffer and does not recline as far as V1). Already owning a full V1 chair, the difference was obvious. While the differences are minor engineering-wise, the chairs do not feel the same. I sent them a full description of problem and pictures of what was wrong. Their communications were intermittent and they never fully admitted what went wrong. They sent a replacement Leap V1 seat pan (without return shipping for the first one) within a week but three weeks later still hadn't owned up to the problem with the back. Had to tell them I was about to leave negative feedback before I got further action. It turns out that their service department has no clear idea of the differences between the Steelcase Leap chair V1 and V2 and didn't know what part to order to ensure they got a V1 back. At that point we negotiated a $75 refund just to get it over with (I should have held out for more; a replacement back is way more expensive than that) and they sent a shipping label to return the old seat pan. All that said, the chair is not a bad chair at all. Even though it is refurbished it is in excellent condition and was packed very well when shipped. Shifting from this chair to my "real" V1 when I change workstations is a bit odd but I've gotten used to it. The big issue is simply that the chair is not what they advertised or what I originally paid for and they really did not go far enough on their own to make things right. The last guy I spoke with indicated they send out Steelcase Leap chairs like this all the time with no complaints... maybe most of their Steelcase Leap customers haven't done their research or don't care as much. If you're looking for a refurb Steelcase Leap based on the chair's reputation but don't actually own one yet you would probably be very happy with what you get from ShopSeating. But if you're attempting to duplicate the feel of a V1 chair you already own, I'd shop somewhere else.

Got 4 Equino bar stools for Christmas. Came on time, liked the stools but after a few months screws started falling out of the seats. This caused the seats to eventually separate from the seat frame. Finally we figured out that some of the bolts (attatching seat assembly to the post) were too long and pushing the seat out of its frame. Poor quality control. Would not buy from them again!