ShopseatingReviews of shopseating.com

I wish we would've read the reviews on this company (shopseating) before we purchased 2 tulip chairs a few years back where we had lots of problems with shipping (one hadn't arrived after 5 weeks, so when it finally delivered it was severely damaged so the delivery co. would not deliver it, until about 3 months later when we got it) and then one of the chairs literally broke off its base after 3 months of use and my guest who sat on it fell to the floor. Luckily my floor is carpeted so she wasn't badly injured, only some bruises. Even so, I felt so guilty, bad for my guest's welfare and embarrassment to both of us. The 2nd. chair was so wobbly even after I've retightened it over and over again that I decided to trash it. Reason I just now give this review is two fold, one is to warn other consumers and secondly, since we truly like the tulip chairs I started to search again but want to make sure I don't buy from "the same" company since I've forgotten (till now) the name of this (Shopseating) co. & couldn't locate the invoices. Their reproductions are pieces of junk in quality/workmanship. 'Nuff said! Please be warned.

I bought a Herman Miller Aeron chair from them 4 years ago. NOT once was there indication on their website and BILL that it was a re-furbished chair though the claim it has always been on their webiste. My partner would never have purchased a refurbished chair - it's not our style. My chair broke and Herman Miller said that shopseating.com is not a registered seller of their chair and they will not honour the warranty since there is no serial number. I paid $850 for my chair the same amount as a brand new one. They're half trues and poor customer service is clearly an indication of their poor reputation.

Have now waited 7 months for La Palma Bar stools.They were supposed to be on stock. Only exuses from them on phone and they never!!! reply on email...Will take leagal actions against them now. sick and tired of the exuses.

I purchased a $380 chair from ShopSeating.com. The first chair shipped with a broken arm that needed to be replaced. This is after I had asked them to inspect the product prior to shipment. After receiving the defective chair, I described the problem to them accurately and thoroughly, asking for prompt remedy. They sent me one defective/inadequate arm after the other in hopes of correcting the problem. They sent me the wrong arm on 10/25/2010, the wrong pad on 11/3/2010, and the wrong arm again on 11/16/2010. They sent 2 wrong arms and 1 incorrect arm pad in all. After assurances they had sent the correct arm on 11/16, I proceeded to fix it only to discover that that too was an incorrect arm. However, once the arm is inserted into the chair, you cannot remove it, and sometimes you can't tell it’s wrong until after it's inserted into the chair base. Again, though, I was assured this was the correct arm. The arm locked into the chair and couldn’t be removed. To remedy the situation, the company sent me another chair, which was DEFECTIVE AS WELL. At this point I sent them photos of the 2nd defective chair. They agreed to refund my money, but they then reneged. They advised me they wanted the chairs back, which I agreed to. They also agreed to pay the shipping charges, and they sent me two boxes to ship the items back. The boxes were too small, and I advised them of this. They wanted me to take the chairs apart in order to get them into the boxes, which I advised I couldn't do because they would not come apart. A representative called me on December 22 and advised that I should beat the base of the chair with a hammer until the base and the chair separates. I tried as best as I could, but I could not accomplish this. Had I continued you in this manner, it’s very possible they could have come back to me and said that I damaged/abused the chairs. These chairs are designed to fit together and lock into place. I advised them that I needed bigger boxes because of this. They, in turn, continue to ignore repeated requests for appropriate action and follow up. And I have yet to receive a refund. They have mishandled this from the start, and we're going on 3 months without resolution.

My credit card was immediately charged when I placed my order, contrary to the policy advertised on the website. When I made calls to customer service regarding the shipping date for my Aeron chair I was repeatedly told that there was a backlog and it would ship soon. When I said enough is enough, refund my money, the customer service agent agreed to reverse the charges on my card but shipped the chair without the back support instead. The company never managed to find this part that I had paid for and I needed to purchase it from a real business. I felt as though shopseating's company policy was based upon delay and deception, or else the employee whom I spoke with was simply unqualified to listen to the customer.

I read the poor reviews for this company prior to submitting an order, but my local store was going to be out of stock for 2 months on the item I wanted, so I gave them a try. Big mistake! Two days after I made the purchase, they added an extra $100.00 for shipping (on an item advertised as having free shipping) without notifying me and without authorization. I only found out about it when I logged in to check the status of the order and if it had been shipped yet. Two emails I sent to figure out the reason for the extra charge went unanswered. I was finally able to get a hold of them and cancel the order all together. This whole ordeal cost me lots of lost time and an additional two weeks delay on getting my furniture (from a reputable store this time).

I have bought many sorts of items through the internet, and I had my worst experience ever with this web site. They don't know what customer service is! We bought a couple of bar stools, one of which didn't work. It took ages for them to reply (after a couple of e-mails and calls) asking for some photos of the damaged stool, which I sent, and after that we basically didn't receive a clear response as for how we could get a replacement. We didn't want our credit card to pay the full amount, as we were not getting any response, so we decided to accept only half of the full amount. It didn't seem to interest David to send a replacement, nor to reply to our e-mails and we wasted 2 months until we finally gave up.

Ordered March-28, debited my card same day, order stated FREE SHIPPING. Left 12 message between March-30 to Apr-10, no returned phone calls... Got an hold of the single & probably unique Guy that works there, he kept me 28 Min on hold then hang up, then promised to call back... what he never did! order is still not shipped on Apr-14, and they charged an extra 25$ on my card what I have denounced (both charges) to VISA... Be carefull they use also LEXINGTONMODERN as a so called sister company ... My opinion is that these 2 sites are runned by some teenagers and it is all fake! DO NOT ORDER from them..