Ruby’s FashionsReviews of shoprubys.com

This is now our go-to shop for dresses! They have such an amazing selection. Even my very picky daughter found so many dress options for upcoming dances. But the best part is their customer service. We live across the country, and our orders are always shipped quickly and packed with care. Love this store!

I had been searching for a homecoming dress for my daughter. She has a plus size figure and it seemed impossible to find a dress to fit. I found out about Ruby’s via the internet. When we walked into the location we were warmly greeted. The owner worked diligently with her to help select a dress she loved. However when the dress she chose was not in her size and he seen the look on her face. He said “ if that’s the dress you want that’s the dress you will have” he totally reconstructed the dress to accommodate her shape. The customer service he provided was beyond professional, he was personally dedicated to making a shy, overweight young lady look absolutely beautiful and feel empowered. She is a freshman at a new school, in a new city, at the age when everything in life seems awkward, she was gracefully bold and confident. She received so many compliments and had a great time. Thank you!!!

My daughter has been searching for a particular gown that seemed to be sold out everywhere. She located it online at Ruby's. Shopping online can be very impersonal. But when we called to verify that gown was indeed available, we received very personalized attention. And follow-up when CC card company delayed the payment (to wait for verification) we got the same personalized and patient professionalism.

I ordered a Cinderella Divine prom dress from Rubys about a month before my prom (parents procrastinate), and it came a few weeks before in great condition! When the dress color I ordered was out of stock, they personally called me and let me know the other colors available. I really liked how they don't upcharge their prices as much as other prom dress sites and they include the order invoice from the dress manufacturer so you know that it is legit. The only downside is that I wish they were a bit more informative about shipping and delivery (I only got 2 emails, one order confirmation and one order processed) so I wouldn't have to rely on a "the dress will come when it comes, before your prom date" system. Regardless, the dress still came in a timely fashion. Thank you Rubys for making my prom amazing!

I ordered dresses. One has not arrived and the other that has is not the right size. I reached out multiple times to try to get a return/exchange for the proper size since they have a strict 3 day return policy. No response. While I admit the wrong sizing is my error, the lack of customer service/response is not. Unfortunately, I had to reach out to another dress company to see if they had the proper size and may need to go with them instead. 1 star for poor customer service and the second star is because the dress is beautiful and was shipped properly. -3 stars for poor customer service and a dress I can't wear.

I was pleased overall with my order, however I paid $50 for flat rate shipping which was ridiculous.

Fast shipping, great price and the dress shipped directly from the designer. Ruby’s responded quickly to the questions I had. Very satisfied!

super fast, beautiful dress